Shift Lead

DayOne; Johor; On-site; MYR 89,000 - 134,000; Full time

Job summary

DayOne is seeking a Shift Lead to oversee a team of shift technicians and ensure high standards of data centre operations in a fast-paced environment. Reporting to the Shift Manager, you will manage handovers, monitor critical services, and ensure safety compliance while coordinating with other departments.

The role requires a Bachelor’s degree in Engineering or IT and at least 2 years in data centre operations, with strong leadership and communication skills to drive operational excellence.

Qualifications

• Bachelor’s degree in Engineering, IT or a related field.
• Minimum 2 years of experience in data centre operations or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, 24/7 operational environment.
• Knowledge of safety protocols and compliance standards.

Responsibilities

• Lead and manage a team of shift technicians, ensuring they perform their duties effectively.
• Provide guidance and support to team members, fostering a collaborative and productive work environment.
• Conduct regular performance reviews and provide feedback to team members.
• Ensure all data centre operations run smoothly and efficiently during the shift.
• Monitor critical services and building systems to identify and address potential issues promptly.

Skills

Leadership

Team management

Communication

Problem solving

24/7 operations

Education

Bachelor's degree in Engineering/IT

Tools

DCIM Software

Job description

Join DayOne – Shaping the Future of Data Infrastructure

DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.

As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.

If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

Position Overview

Reporting to the Shift Manager, the Shift Lead is responsible for overseeing the operations of a team of shift technicians. This role ensures that all critical services and building services are maintained to the highest standards. The Shift Lead will ensure that shift handover reports are prepared and completed on time, guaranteeing a seamless transition between shifts.

Responsibilities

Leadership and Supervision

• Lead and manage a team of shift technicians, ensuring they perform their duties effectively.
• Provide guidance and support to team members, fostering a collaborative and productive work environment.
• Conduct regular performance reviews and provide feedback to team members.

Operational Oversight

• Ensure all data centre operations are running smoothly and efficiently during the shift.
• Monitor critical services and building systems to identify and address potential issues promptly.
• Coordinate with other departments and stakeholders to resolve operational challenges.

Shift Handover Management

• Prepare detailed shift handover reports, documenting all relevant information, incidents, and actions taken during the shift.
• Ensure shift handover reports are completed and communicated effectively before the end of each shift.
• Conduct shift handover meetings to brief the incoming shift on the current status and any ongoing issues.

Compliance And Safety

• Ensure compliance with all safety protocols, standard operating procedures, and regulatory requirements.
• Conduct regular safety drills and training sessions for the shift team.
• Report and document any safety incidents or near-misses promptly.

Technical Support

• Provide technical assistance and support to the shift team as needed.
• Troubleshoot and resolve technical issues that arise during the shift.
• Coordinate with the technical support team for complex problem resolution.

Continuous Improvement

• Identify opportunities for process improvements and operational efficiencies.
• Implement best practices and continuous improvement initiatives within the shift team.
• Participate in training and development programs to enhance skills and knowledge.

Qualifications

• Bachelor's degree in Engineering, Information Technology, or related field]- Minimum [2] years of experience in data centre operations or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Technical proficiency in data centre systems and operations.
• Ability to work in a fast-paced, 24/7 operational environment.
• Strong problem-solving and decision-making abilities.
• Knowledge of safety protocols and compliance standards.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you're ready to grow with one of the fastest-moving companies in the data center industry, be part of our global journey.