Shift Lead

DayOne; Selangor; On-site; MYR 90,000 - 120,000; Full time

Job summary

DayOne is a leading data centre company seeking a Shift Lead to head technicians on your assigned shift. You will supervise the team, guide daily operations, and ensure safety protocols and operating procedures are followed.

Reporting to the Shift Manager, you will prepare clear handovers, monitor critical services, coordinate with other departments, and support technical problem-solving. A bachelor’s degree in Engineering or IT and 2+ years in data centre ops are required; 24/7 shift rotation

Qualifications

• Bachelor's degree in Engineering, IT or related field.
• At least 2 years of data centre operations or similar experience.
• Knowledge of data centre systems, safety protocols and compliance.
• Ability to work rotational shifts in a 24/7 operational environment.

Responsibilities

• Lead the shift team and provide performance feedback.
• Oversee operations, monitor services and building systems.
• Prepare detailed handover reports for incoming shift.
• Ensure safety protocols and regulatory compliance.
• Assist with technical problem-solving with the support team.
• Identify process improvements and participate in training.

Skills

Shift lead

Team leadership

Communication

Problem-solving

Education

Bachelor's degree in Engineering/IT or related field

Job description

As a Shift Lead at DayOne, you will lead the technicians responsible for keeping data centre operations running during your shift. Reporting to the Shift Manager, you will oversee critical services and building systems, guide your team through technical issues, and ensure work follows safety protocols and operating procedures.

Clear handovers are a key part of the role. You will ensure the incoming shift understands the status of operations, the incidents handled and any issues that still need attention.

About DayOne

Behind every app, every AI tool, every connected experience, there is a data center. DayOne builds them. Headquartered in Singapore, we operate across seven countries in Asia-Pacific and Europe. We are one of the fastest-growing data center companies in the world, backed by US$4.5B+ in Series C funding.

What you will do

• Lead the shift team. Guide and support technicians in their day-to-day work, conduct regular performance reviews and provide feedback that helps them develop.
• Oversee operations. Monitor critical services and building systems, address potential issues promptly, and work with other departments and stakeholders to resolve operational challenges.
• Manage handovers. Prepare detailed reports covering operational status, incidents and actions taken. Complete and communicate them before your shift ends, and brief the incoming team on ongoing issues.
• Maintain safe, compliant operations. Ensure the team follows safety protocols, standard operating procedures and regulatory requirements. Conduct safety drills and training, and promptly document incidents and near-misses.
• Support technical problem-solving. Help technicians troubleshoot issues and coordinate with the technical support team on complex problems.
• Improve how the team works. Identify opportunities to improve processes and efficiency, implement best practices, and take part in training and development.

Requirements

Technical Skills

• A bachelor's degree in Engineering, Information Technology or a related field.
• At least 2 years of experience in data centre operations or a similar role.
• Technical knowledge of data centre systems and operations, together with an understanding of safety protocols and compliance standards.
• The ability to work rotational shifts in a 24/7 operational environment.

Soft Skills

• Guide technicians in their work and provide feedback to help them improve.
• Communicate operational status, incidents and ongoing issues clearly to colleagues and stakeholders.
• Investigate technical issues, decide on appropriate actions and involve the technical support team when needed.

Why DayOne?

At DayOne, the line from your work to the outcome is short. You will be handed real scope early, backed by 40+ training hours per year and managers who coach as you go. You will move fast, build real things, and grow as quickly as the company does, with the team behind you every step of the way. If ownership and making your mark from day one are what drive you, this is that place.