Service Advisor - Glenmarie Branch

Sime Darby Motor Group; Selangor; On-site; MYR 33,000 - 56,000; Full time

Job summary

Sime Darby Auto Selection Sdn Bhd - Lot33 branch (Glenmarie) is seeking a Service Advisor to welcome customers, schedule appointments, and advise on vehicle needs.

Responsibilities include checking vehicles, identifying upsell opportunities, monitoring repair orders, and communicating progress to customers. The role emphasizes accuracy in handover invoices and post-service follow-up with clients.

Qualifications

• At least SPM or Diploma/Degree in Automotive engineering or equivalent.
• Preferred 1-2 years in automotive customer experience roles.
• Experience in customer relationship roles is advantageous.

Responsibilities

• Receive/assist customers with planned appointments and/or walk ins.
• Carry out a thorough check of the vehicle & identify all possible upselling.
• Establish an agreed fixed time of completion of the work to be carried out.
• Maintain an accurate record of all work checked in for the day to be followed up on including carry forward vehicles.
• Ensure all customers are kept well informed of the progress of their vehicles and upsell where appropriate.

Skills

Customer service

Upselling

Client relationship

Education

Higher Secondary (SPM)

Diploma/Degree in Engineering (Automotive) or equivalent

Job description

Company Name : Sime Darby Auto Selection Sdn Bhd - Lot33 branch (Glenmarie)

Job Descriptions :

Receiving and Advising Customers

• Receive/assist customers with planned appointments and/or walk ins.
• Carry out a thorough check of the vehicle & identify all possible upselling.
• Establish an agreed fixed time of completion of the work to be carried out.

Daily control sheet/list

• Maintain an accurate record of all work checked in for the day to be followed up on including carry forward vehicles.

Repair Order Monitoring

• Ensure all customers are kept well informed of the progress of their vehicles.
• Ensure that all additional upselling is communicated to the customers to obtain authorization where necessary.
• Communicate a new/updated agreed time of completion if necessary due to additional work authorized or parts ordered.
• Carry out a daily analysis and update of all WIP open under your name.
• Communicate necessary information to the Officer- Customer relations in order to schedule an appointment for all vehicles to return where parts on order have arrived.

Hand-over of Vehicle After Service Stay

• Ensure that an accurate invoice is generated for all work carried out as per the customer’s request according to Company and principal guidelines.
• Explain the invoice in detail so as to create a value for money impression in the mind of the customer.

Post Service Follow-up

• Maintain customer file, (follow-up system) telephoning all customers to determine their level of satisfaction with the service they received.
• Settle all customer complaints promptly.

Job Requirements :

Candidate must possess at least a Higher Secondary (SPM) or Diploma/Degree in Engineering (Automotive) or equivalent.

Preferred 1-2 years of working experience in automotive industry Customer Experience role.

Previous customer relationship role experience.