Service Technician - Penang

Kone México; George Town; On-site; MYR 45,000 - 67,000; Full time

Job summary

KONE Malaysia is seeking a Service Technician to join our Service Maintenance team in Georgetown. You will work in a small group of Field Service Specialists handling fault calls, repairs, and maintenance runs at customer sites, while ensuring safety and strong customer relationships.

Preferred candidates have at least 3 years’ experience in elevators/escalators, basic mechanical/electrical knowledge, and a service-minded approach.

Qualifications

• Minimum 3 years’ experience in elevator and escalator industry is an advantage.
• Basic mechanical and electrical knowledge required.
• Service mindset and customer-facing approach essential.
• Willingness to travel and operate at client sites.
• Own transport and valid motorbike license required.

Responsibilities

• Attend fault calls and perform elevator/escalator repairs and servicing.
• Complete maintenance runs and collaborate with other Field Service Specialists.
• Maintain accurate, real-time back reporting of work performed.

Skills

Mechanical knowledge

Electrical knowledge

Service mindset

Willing to travel

Own transport

Motorbike license

Job description

Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

KONE Malaysia is embarking upon an exciting growth phase and as such we are seeking a Service Technician to join our Service Maintenance team in Georgetown. You will work in a small group of Field Service Specialists attending fault calls, completing escalator/elevator repairs, and servicing an allocated maintenance run. Being part of a global organization that actively supports your career and internal promotions, means that for the right person, this critical role could be the next step in a fantastic career at KONE.

What will you be doing?

• Carry out any work that's related to lift maintenance.
• Responsible for accurate and real-time back reporting of work performed to ensure accuracy of customer notification.
• Responsible for maintaining excellent relationships with customers.
• Perform maintenance, repairs, and installation in collaboration with other Field Service Specialists.
• Manages daily workload with minimal assistance from Supervisor.
• Effective communication with all stakeholders.
• Ensure safety at all times.
• Depending on seniority, you may be required to give training/coaching to persons nominated by the supervisor.

Are you the one?

• Minimum 3 years’ experience in elevator and escalator industry is an advantage.
• Have a basic mechanical and electrical knowledge.
• Possesses a service mindset.
• Willing to travel.
• Possesses own transport and valid motorbike license.
• Able to work in a fast-paced environment.
• Have a basis digital foundation skill to use KONE system and application via mobile phone for work purpose.

What do we offer?

• Career progression in opportunities within a global organization.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• You are surrounded by fun colleagues and a lively working environment.
• The best part is all leaders are great and open-minded.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.