Service Technician

KONE; Johor Bahru; On-site; MYR 42,000 - 66,000; Full time

Job summary

KONE Malaysia is seeking a Service Technician for the Service Maintenance team in Johor Bahru. You will attend fault calls, service escalators and elevators, and perform maintenance in a fast-paced environment. Being part of a global organization supports your career growth and internal promotions.

Ideal candidates have 3–5 years in elevator/escalator, basic mechanical and electrical knowledge, own transport and a valid motorbike license, and a service mindset with willingness to travel.

Qualifications

• 3–5 years’ experience in elevator/escalator industry.
• Basic mechanical and electrical knowledge.
• Service mindset and customer focus.
• Willing to travel as required.
• Own transport and valid motorbike license.
• Able to work in a fast-paced environment.
• Basic digital skills to use KONE system on mobile.

Responsibilities

• Carry out lift maintenance and fault resolution.
• Report work in real-time to inform customers.
• Maintain excellent customer relationships.
• Coordinate maintenance, repairs and installations with team.
• Manage daily workload with minimal supervision.
• Communicate effectively with stakeholders.
• Ensure safety at all times.
• Provide training/coaching as needed.

Skills

Elevator maintenance

Electrical basics

Mechanical basics

Service mindset

Willing to travel

Motorbike license

Job description

Why this role?

KONE Malaysia is embarking upon an exciting growth phase and as such we are seeking a Service Technician to join our Service Maintenance team in Johor Bahru. You will work in a small group of Field Service Specialists attending fault calls, completing escalator/elevator repairs, and servicing an allocated maintenance run. Being part of a global organization that actively supports your career and internal promotions, means that for the right person, this critical role could be the next step in a fantastic career at KONE.

What will you be doing?

• Carry out any work that's related to lift maintenance.
• Responsible for accurate and real-time back reporting of work performed to ensure accuracy of customer notification.
• Responsible for maintaining excellent relationships with customers.
• Perform maintenance, repairs, and installation in collaboration with other Field Service Specialists.
• Manages daily workload with minimal assistance from Supervisor.
• Effective communication with all stakeholders.
• Ensure safety at all times.
• Depending on seniority, you may be required to give training/coaching to persons nominated by the supervisor.

Are you the one?

• 3-5 years’ experience in elevator and escalator industry.
• Have a basic mechanical and electrical knowledge.
• Possesses a service mindset.
• Willing to travel.
• Possesses own transport and valid motorbike license.
• Able to work in a fast-paced environment.
• Have a basis digital foundation skill to use KONE system and application via mobile phone for work purpose.

What do we offer?

• Career progression in opportunities within a global organization.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.