Service Technician

238 KONE Elevator (M) Sdn. B; Selangor; On-site; MYR 45,000 - 67,000; Full time

Job summary

KONE Malaysia is seeking a qualified Service Technician for its Service Maintenance team in Petaling Jaya. You will handle fault calls, perform elevator and escalator maintenance, and support ongoing service runs while liaising with customers to ensure satisfaction.

Ideal candidates have 3–5 years in the elevator/escalator industry, basic mechanical/electrical knowledge, and a service mindset. Willingness to travel and own transport with a valid motorcycle license are required.

Qualifications

• 3–5 years in elevator/escalator industry.
• Basic mechanical and electrical knowledge.
• Service-minded with customer focus.
• Willing to travel and possess own transport with motorcycle license.
• Comfortable working in a fast-paced environment and using KONE mobile apps.
• Able to operate using KONE systems on a mobile device.

Responsibilities

• Carry out lift maintenance tasks and related activities.
• Accurate real-time reporting of work performed to update customers.
• Maintain excellent relationships with customers.
• Perform maintenance, repairs and installation in collaboration with other field service specialists.
• Manage daily workload with minimal supervision.
• Communicate effectively with all stakeholders.
• Ensure safety at all times.
• Provide training or coaching to nominated personnel, depending on seniority.

Skills

Elevator & escalator experience

Mechanical knowledge

Electrical knowledge

Service mindset

Willing to travel

Own transport & motorcycle license

Digital/mobile app skills

Tools

KONE system

Job description

Why this role?

KONE Malaysia is embarking upon an exciting growth phase and as such we are seeking a Service Technician to join our Service Maintenance team in Petaling Jaya. You will work in a small group of Field Service Specialists attending fault calls, completing escalator/elevator repairs, and servicing an allocated maintenance run. Being part of a global organization that actively supports your career and internal promotions, means that for the right person, this critical role could be the next step in a fantastic career at KONE.

What will you be doing?

• Carry out any work that's related to lift maintenance.

• Responsible for accurate and real-time back reporting of work performed to ensure accuracy of customer notification.

• Responsible for maintaining excellent relationships with customers.

• Perform maintenance, repairs, and installation in collaboration with other Field Service Specialists.

• Manages daily workload with minimal assistance from Supervisor.

• Effective communication with all stakeholders.

• Ensure safety at all times.

• Depending on seniority, you may be required to give training/coaching to persons nominated by the supervisor.

Are you the one?

• 3-5 years’ experience in elevator and escalator industry.

• Have a basic mechanical and electrical knowledge.

• Possesses a service mindset.

• Willing to travel.

• Possesses own transport and valid motorbike license.

• Able to work in a fast-paced environment.

• Have a basis digital foundation skill to use KONE system and application via mobile phone for work purpose.

What do we offer?

• Career progression in opportunities within a global organization.

• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.

• Comprehensive learning and development programs covering a wide range of professional skills.

• You are surrounded by funcolleagues and a lively working environment. The best part is all leaders are great and open-minded.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.