Service Technician - Penang

KONE; George Town; On-site; MYR 38,000 - 60,000; Full time

Job summary

KONE Malaysia is seeking a Service Technician to join the Service Maintenance team in Georgetown. You will attend fault calls, perform maintenance, repairs and installations, and support customer relationships while maintaining safety and quality standards.

Ideal candidates will have at least 3 years of elevator/escalator experience, basic mechanical and electrical knowledge, and a willingness to travel. Own transport and a valid motorbike license are required.

Qualifications

• Minimum 3 years’ experience in elevator and escalator industry.
• Basic mechanical and electrical knowledge.
• Service mindset with a customer-focused approach.
• Willing to travel to sites as needed.
• Own transport with valid motorbike license.
• Ability to use KONE system via mobile device.
• Capable of working in a fast-paced environment.

Responsibilities

• Carry out lift maintenance work and attend fault calls.
• Provide real-time back reporting of work performed.
• Maintain excellent relationships with customers.
• Perform maintenance, repairs and installation with other technicians.
• Manage daily workload with minimal supervision.
• Communicate effectively with all stakeholders.
• Ensure safety at all times.
• May train or coach colleagues as needed.

Skills

Mechanical knowledge

Electrical knowledge

Service mindset

Willing to travel

Own transport

Motorbike license

Digital literacy

Tools

KONE system

Mobile app usage

Job description

Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

KONE Malaysia is embarking upon an exciting growth phase and as such we are seeking a Service Technician to join our Service Maintenance team in Georgetown. You will work in a small group of Field Service Specialists attending fault calls, completing escalator/elevator repairs, and servicing an allocated maintenance run. Being part of a global organization that actively supports your career and internal promotions, means that for the right person, this critical role could be the next step in a fantastic career at KONE.

What will you be doing?

• Carry out any work that's related to lift maintenance.
• Responsible for accurate and real-time back reporting of work performed to ensure accuracy of customer notification.
• Responsible for maintaining excellent relationships with customers.
• Perform maintenance, repairs, and installation in collaboration with other Field Service Specialists.
• Manages daily workload with minimal assistance from Supervisor.
• Effective communication with all stakeholders.
• Ensure safety at all times.
• Depending on seniority, you may be required to give training/coaching to persons nominated by the supervisor.

Are you the one?

• Minimum 3 years’ experience in elevator and escalator industry is an advantage.
• Have a basic mechanical and electrical knowledge.
• Possesses a service mindset.
• Willing to travel.
• Possesses own transport and valid motorbike license.
• Able to work in a fast-paced environment.
• Have a basis digital foundation skill to use KONE system and application via mobile phone for work purpose.

What do we offer?

• Career progression in opportunities within a global organization.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.