Service Sales Senior Engineer

HSP POWER SYSTEMS SDN. BHD.; Penang; On-site; MYR 60,000 - 120,000; Full time

Job summary

HSP Power Systems Sdn. Bhd.

is seeking a Service Sales Senior Engineer to develop and manage the company’s service business, including repair, maintenance, overhaul and AMC services for generator sets, marine engines, gearboxes and related equipment. The role focuses on service sales, customer relationships, job planning and coordination, and technical-commercial supervision to ensure profitable service delivery and ongoing customer satisfaction across Malaysia.

Qualifications

• Diploma or Degree in Mechanical, Electrical, Marine or Mechatronics
• Minimum 5 years of relevant experience in service, after-sales service, technical sales or service business development
• Experience with generator sets, diesel engines, marine engines or related equipment is advantageous
• Able to coordinate and supervise service technicians/engineers and multiple service jobs simultaneously

Responsibilities

• Develop service sales and business opportunities including AMC and recurring service
• Coordinate service jobs, site visits, and deployment of service engineers/technicians
• Maintain strong customer relationships and follow up on service opportunities
• Prepare service quotations and manage cost, margins and invoicing
• Provide technical and commercial supervision of service teams
• Prepare weekly and monthly service reports and track performance with management

Skills

Communication skills

Negotiation

Problem solving

Team leadership

Education

Diploma/Degree in Mechanical Engineering OR Electrical Engineering OR Marine Engineering OR Mechatronics

Job description

The Service Sales Senior Engineer is responsible for developing and managing the Company’s service business, including repair, maintenance, overhaul, testing, commissioning and Annual Maintenance Contract (AMC) services for generator sets, marine engines, marine gearboxes and related equipment.

Job Responsibilities

1. Service Sales & Business Development

Handle customer enquiries and prepare quotations for service-related activities, including repair, preventive maintenance, troubleshooting, overhaul, testing and commissioning.

Follow up on service quotations and actively convert enquiries into confirmed service orders.

Identify and develop opportunities for Annual Maintenance Contracts (AMC) and other recurring service arrangements.

Identify opportunities for additional service work, spare parts replacement and equipment-related services.

Maintain an updated pipeline of service enquiries, quotations and potential business opportunities.

2. Customer Relationship Management

Attend customer meetings, site discussions and technical/service-related enquiries.

Understand customer requirements and recommend appropriate service solutions.

Handle customer complaints and coordinate with the relevant departments to resolve service issues promptly.

Maintain strong and professional relationships with existing customers to encourage repeat and recurring business.

Proactively follow up with customers after completion of service jobs to ensure satisfaction and identify further service opportunities.

3. Service Job Planning & Coordination

Plan and coordinate service jobs, site visits and deployment of service engineers and technicians.

Coordinate manpower, tools, equipment, spare parts and other resources required for service activities.

Monitor service job progress, schedule and completion status.

Ensure service jobs are carried out according to the agreed scope, quotation and customer requirements.

4. Technical & Service Supervision

Provide necessary technical and commercial support to service engineers and technicians.

Supervise service engineers/technicians and monitor job progress, workmanship and service quality.

Review service findings, job reports and recommendations before submission to customers where required.

Ensure proper documentation of service activities, including service reports, inspection findings, parts used and recommendations.

5. Cost, Quotation & Commercial Management

Prepare service quotations based on manpower, spare parts, transportation, equipment, tools and other applicable costs.

Monitor quotation margins and ensure service quotations are commercially viable.

Ensure proper documentation and timely submission of service-related invoices and supporting documents.

6. Reporting & Performance Monitoring

Prepare weekly and monthly service sales reports, quotation status reports and service job performance reports.

Track AMC performance, renewal opportunities and recurring service revenue.

Provide management with updates on service business pipeline, customer feedback and potential business opportunities.

7. Service Revenue Development

Proactively identify opportunities to increase service revenue through repair, overhaul, preventive maintenance, troubleshooting, spare parts and AMC services.

Develop and maintain a customer database for service follow-up and recurring business opportunities.

Identify customers with ageing or inactive equipment and initiate appropriate service follow-up.

Work closely with the Sales, Parts, Technical and Service teams to maximise cross-selling and service opportunities.

8. Job Completion & Customer Satisfaction

Ensure all service jobs are properly coordinated, completed and documented within the agreed timeline.

Verify that customer requirements and agreed service scope have been fulfilled.

Follow up on outstanding service issues until proper resolution.

Ensure customer feedback and complaints are properly recorded and addressed.

Maintain a high standard of service quality and customer satisfaction.

Qualifications & Requirements

At least Diploma or Degree in Mechanical Engineering, Electrical Engineering, Marine Engineering, Mechatronics or a related technical field.

Minimum 5 years of relevant experience in service, after-sales service, technical sales, service business development.

Experience in generator sets, diesel engines, marine engines, marine gearboxes, heavy equipment or related industrial equipment will be an advantage.

Strong understanding of repair, maintenance, overhaul, troubleshooting, testing and commissioning activities.

Experience in preparing service quotations and managing service-related commercial activities.

Able to coordinate and supervise service technicians/engineers and multiple service jobs simultaneously.

Good commercial awareness, particularly in costing, quotation margins and service profitability.

Strong communication, negotiation, follow-up and problem-solving skills.

Able to work independently, take initiative and meet service sales targets.

Willing to travel to customer sites and attend service-related activities when required.

Possess a valid driving licence.

Technical knowledge of diesel engines, generator sets and/or marine equipment.

Service sales and business development mindset.

Strong follow-up and customer management skills.

Good planning and coordination abilities.

Commercial and cost-conscious approach.

Leadership and team coordination skills.

Ability to communicate effectively with both technical personnel and customers.

Results-oriented and able to work under deadlines.

Machinery & Automation 101-1,000 employees

Your Trusted Partner in Marine & Power Generation Solutions.

HSP Power Systems (formerly Hong Seng Power) is a leading provider of diesel generator sets and marine engines, supported by global partnerships and decades of industry expertise.

With operations across multiple branches in Malaysia, we continue to expand and are looking for dynamic individuals to grow with us.

Your Trusted Partner in Marine & Power Generation Solutions.

HSP Power Systems (formerly Hong Seng Power) is a leading provider of diesel generator sets and marine engines, supported by global partnerships and decades of industry expertise.

With operations across multiple branches in Malaysia, we continue to expand and are looking for dynamic individuals to grow with us.