Service Renewals Account Manager | Growth & Retention

Convergint Asia Pacific; Johor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Convergint Asia Pacific is seeking a Renewal Account Manager to grow recurring service and maintenance contract revenue through timely renewals, customer engagement, and retention strategies. This role is the primary commercial contact for existing customers, ensuring high renewal rates and satisfaction.

Responsibilities include managing end-to-end renewal activities, tracking expiries, preparing quotations and renewal documents, and coordinating with Sales and Customer Service to drive

Qualifications

• Bachelor’s Degree or Diploma in Business, Engineering, Marketing, or related discipline.
• Minimum 3–5 years of experience in account management, service sales, renewals, or customer retention.
• Experience in security systems or related industries is preferred.
• Strong communication, negotiation, and relationship management skills.

Responsibilities

• Manage end-to-end renewal activities for service and maintenance contracts.
• Monitor contract expiries and proactively engage customers on renewals.
• Prepare and submit quotations, proposals, invoices, and renewal documentation accurately and timely.
• Follow up on pending renewals to achieve retention and revenue targets.
• Maintain accurate renewal pipeline, forecasts, CRM records, and sales reports.
• Build strong relationships with existing customers and serve as the main commercial contact.
• Conduct regular customer reviews and coordinate internally to ensure service satisfaction.
• Resolve customer concerns collaboratively with the Sales and Customer Service teams.
• Identify and drive upselling, cross-selling, and account growth opportunities.
• Ensure compliance with company policies, contractual requirements, and continuous service improvement initiatives.

Skills

Account management

Negotiation

Relationship management

Communication

Education

Bachelor’s Degree/Diploma

Tools

CRM systems

Microsoft Office

Job description

Convergint Asia Pacific is seeking a Renewal Account Manager to grow recurring service and maintenance contract revenue through timely renewals, customer engagement, and retention strategies. This role is the primary commercial contact for existing customers, ensuring high renewal rates and satisfaction.

Responsibilities include managing end-to-end renewal activities, tracking expiries, preparing quotations and renewal documents, and coordinating with Sales and Customer Service to drive