SaaS Account Manager: Renewals & Growth

STOREHUB SDN BHD; Kuala Lumpur; On-site; MYR 60,000 - 110,000; Full time

Benefits offered by this job

Apple Macbooks

Free Season Parking

Fridge and pantry stocked

Medical and Dental Insurance

Career growth opportunities

Job summary

StoreHub is seeking a Customer Success Manager to own the commercial lifecycle for a portfolio of live merchant accounts. You will close renewals, drive expansions, and manage add-ons while building lasting partnerships and revenue growth.

You will collaborate with Sales, Onboarding, Product, and Support to resolve issues, strategize renewals, and present compelling commercial proposals. The role requires strong negotiation, communication, and cross-functional execution.

Qualifications

• 2–3 years in Sales, Account Management, or Commercial Success with ownership of pitching and closing.
• Strong negotiation and objection-handling skills.
• Full lifecycle ownership of assigned accounts, not just relationship management.
• Excellent verbal and written communication with decision-makers.
• Strategic, data-driven decision making.
• Experience collaborating cross-functionally to deliver outcomes.
• Bachelor's Degree required.

Responsibilities

• Own the commercial success of your portfolio including renewals, expansions, and add-ons.
• Develop and execute win/win negotiation strategies that maximize contract value while safeguarding customer trust.
• Partner with Sales and Onboarding to define renewal strategies for each customer.
• Lead commercial conversations with merchant decision-makers on pricing, packaging and terms.
• Drive incremental revenue by supporting account teams and expanding opportunities.
• Identify customer requirements, remove roadblocks, and close renewals on time.
• Collaborate with Finance, Product, Marketing, and BI to craft comprehensive win strategies.
• Provide executive visibility into renewals and high-value deals.

Skills

Negotiation

Communication

Cross-functional collaboration

Sales experience

Education

Bachelor's Degree

Tools

HubSpot

Salesforce

Job description

StoreHub is seeking a Customer Success Manager to own the commercial lifecycle for a portfolio of live merchant accounts. You will close renewals, drive expansions, and manage add-ons while building lasting partnerships and revenue growth.

You will collaborate with Sales, Onboarding, Product, and Support to resolve issues, strategize renewals, and present compelling commercial proposals. The role requires strong negotiation, communication, and cross-functional execution.