SERVICE MANAGER ( PROTON SILIBIN, IPOH )

GOH BROTHERS MOTOR (DIDI) SDN. BHD; Ipoh; Sur place; MYR 120 000 - 180 000; Plein temps

Résumé du poste

GOH BROTHERS MOTOR (DIDI) SDN. BHD in Ipoh is seeking a Service Manager to lead the Service Team at the Proton Silibin site. The role focuses on workshop operations, service productivity, and delivering excellent customer service.

You will coordinate manpower, monitor KPIs, ensure compliance with SOPs and safety, coach staff, and drive performance improvements at the Silibin, Ipoh branch.

Qualifications

• At least Diploma or Bachelor's Degree in Automotive, Engineering, Business, or a related field.

Responsabilités

• Lead and manage the Service Team to achieve departmental targets.
• Monitor daily workshop operations and service productivity.
• Ensure high standards of customer service and handle customer complaints when necessary.
• Plan and coordinate manpower, workflow, and workshop efficiency.
• Monitor service performance, reports, and departmental KPIs.
• Ensure compliance with company policies, SOPs, and safety requirements.
• Coach and develop the Service Team to improve performance.

Connaissances

Leadership

Communication

Problem-solving

Workshop operations understanding

Customer service

Automotive technical knowledge

Formation

Diploma or Bachelor's Degree in Automotive, Engineering, Business, or related field

Outils

Microsoft Office

Description du poste

SERVICE MANAGER ( PROTON SILIBIN, IPOH )

Lead and manage the Service Team to achieve departmental targets.

Monitor daily workshop operations and service productivity.

Ensure high standards of customer service and handle customer complaints when necessary.

Plan and coordinate manpower, workflow, and workshop efficiency.

Monitor service performance, reports, and departmental KPIs.

Ensure compliance with company policies, SOPs, and safety requirements.

Coach and develop the Service Team to improve performance.

Job Requirements

At least Diploma or Bachelor's Degree in Automotive, Engineering, Business, or a related field.

Minimum 5 years of experience in automotive after-sales/ service operations, with minimum 2 years in a Service Manager or Assistant Service Manager role.

Good understanding of workshop operations, customer service, and automotive technical knowledge.

Strong leadership, communication, and problem-solving skills.

Proficient in Microsoft Office.

Candidate must be willing to be based at our Silibin, Ipoh branch.