Auto Service Advisor: Customer Expert & Technician Liaison

GOH BROTHERS MOTOR (DIDI) SDN. BHD; Ipoh; On-site; MYR 36,000 - 52,000; Full time

Job summary

GOH BROTHERS MOTOR (DIDI) SDN. BHD in Ipoh is seeking a Service Advisor for Proton Silibin. You will greet customers, understand issues, and advise on services based on vehicle condition and manufacturer guidelines.

You will also prepare cost estimates, schedule appointments, coordinate with technicians, and keep customers informed throughout the service process. Fluency in English and Bahasa Malaysia is required.

Qualifications

• Certificate or Diploma in Automotive, Mechanical, Business, or related fields.
• Minimum 2 years of experience as a Service Advisor or in a customer-facing role within the automotive industry.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Excellent problem-solving and decision-making abilities.
• Sound technical knowledge of automotive repair and maintenance procedures.
• Proficient in computer skills, including the use of automotive software and systems.
• Flexibility to work in a fast-paced, dynamic environment.
• Fluency in English and Bahasa Malaysia.

Responsibilities

• Greet customers and understand vehicle issues or service needs.
• Conduct vehicle inspections and listen to customer descriptions.
• Provide cost estimates for repairs or maintenance.
• Advise on recommended services per vehicle condition and guidelines.
• Schedule appointments and coordinate service timelines.
• Communicate with technicians about required work.
• Keep customers informed about status and additional repairs.
• Explain repairs clearly to customers.
• Handle customer inquiries, complaints, and feedback.
• Process payments and maintain accurate service records.

Skills

Communication

Interpersonal skills

Problem solving

Customer service

Technical knowledge

Computer skills

Time management

Education

Certificate or Diploma in Automotive

Tools

Automotive software

Automotive systems

Job description

GOH BROTHERS MOTOR (DIDI) SDN. BHD in Ipoh is seeking a Service Advisor for Proton Silibin. You will greet customers, understand issues, and advise on services based on vehicle condition and manufacturer guidelines.

You will also prepare cost estimates, schedule appointments, coordinate with technicians, and keep customers informed throughout the service process. Fluency in English and Bahasa Malaysia is required.