Service Manager – 4S Automotive Center (Johor) - Immediate Hiring

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD.; Yong Peng; Vor Ort; MYR 120.000 - 180.000; Vollzeit

Zusammenfassung

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. is seeking a Service Manager for a 4S Automotive Center in Johor to lead after-sales operations, ensuring repairs are top quality and customer satisfaction is high.

Responsibilities include overseeing workshop activities, driving financial targets, mentoring a diverse team, and maintaining compliance with OEM rules and warranty guidelines.

Qualifikationen

• Education: Diploma or Degree in Automotive Engineering, Business, or related field.
• Experience: 6–8 years in automotive service with a proven workshop management track record.
• Proficiency: Fluent English and Bahasa Malaysia; Mandarin advantageous.

Aufgaben

• Run the Workshop: Oversee daily repairs and admin work to keep cars moving quickly and efficiently.
• Hit Financial Targets: Drive the team to meet goals for repair volume, labor sales, parts usage, and profit margins.
• Keep Customers Happy: Prioritize customer satisfaction and handle major complaints.
• Lead & Mentor the Team: Manage and coach Service Advisors, Foremen, Mechanics, and Warranty staff.
• Manage Compliance & Safety: Follow OEM rules, safety regulations, and warranty guidelines.
• Manage Inventory: Oversee workshop tools, diagnostic equipment, and spare parts.

Kenntnisse

Fluent English

Bahasa Malaysia

Mandarin (advantage)

Leadership

DMS experience

Warranty knowledge

Scheduling

Ausbildung

Diploma or Degree in Automotive Engineering or related field

Tools

Dealer Management Systems (DMS)

Jobbeschreibung

Service Manager – 4S Automotive Center (Johor) - Immediate Hiring

Immediate starter will be given priority

Role Overview

As our Service Manager, you will run the show for our 4S Automotive Center's after-sales operations. You'll lead the team to keep repairs top‑notch, make sure customers leave happy, keep operations profitable, and ensure everything runs smoothly between sales, service, and parts.

Job Responsibilities

Run the Workshop: Oversee daily repairs and admin work to keep cars moving quickly and efficiently through the shop.

Hit Financial Targets: Drive the team to meet goals for repair volume, labor sales, parts usage, and profit margins.

Keep Customers Happy: Make customer satisfaction a top priority, handle any major complaints personally, and keep repeat repair rates low.

Lead & Mentor the Team: Manage, train, and support Service Advisors, Foremen, Mechanics, and Warranty staff.

Manage Compliance & Safety: Follow all manufacturer (OEM) rules, safety regulations, and warranty guidelines precisely.

Manage Inventory: Oversee workshop tools, diagnostic equipment, and spare parts.

Job Requirements

Education: A Diploma or Degree in Automotive Engineering, Business, or a related field.

Experience: At least 6 to 8 years working in automotive service, with a proven track record of managing a workshop team in a 4S center.

Communication Skills: Able to speak fluent English and Bahasa Malaysia. Able to speak in Mandarin will be an added advantage.

Technical Skills: Hands‑on experience with Dealer Management Systems (DMS) and a strong grasp of vehicle warranties and workshop scheduling.

People Skills: Great communication, strong leadership, and the ability to handle tough customer situations with a cool head.