Automotive Service Manager: Lead Workshops & KPI Wins

Private Advertiser; Tebrau; Sur place; MYR 72 000 - 110 000; Plein temps

Résumé du poste

Private Advertiser in Malaysia seeks an experienced Automotive Service Manager to lead a car service workshop at an authorized dealership. You will oversee daily operations, guide service staff, and drive performance to meet KPI targets.

Strong English, managerial and admin skills, and proficiency in MS Office and dealership management systems are essential. Occasional travel may be required to support branch operations.

Qualifications

• Hands-on experience in managing a carservice workshop (authorized dealership).
• Strong English speaking and writing proficiency.
• Good managerial and administrative skills.
• Ability to lead and motivate the service team to improve performance.

Responsabilités

• Meet and exceed branch KPI targets.
• Organize and coordinate daily workload and distribution of service staff.
• Monitor performance and ensure quality of work.
• Conduct regular operations briefings to streamline operations.
• Handle customers and resolve difficult complaints.
• Enhance company image and customer satisfaction ratings.
• Ensure premises are maintained and 5S compliance.
• Oversee administration and branch operations; undertake ad-hoc tasks.

Connaissances

Team leadership

Customer service

English proficiency

Workload management

Outils

MS Office

Dealership management systems

Description du poste

Private Advertiser in Malaysia seeks an experienced Automotive Service Manager to lead a car service workshop at an authorized dealership. You will oversee daily operations, guide service staff, and drive performance to meet KPI targets.

Strong English, managerial and admin skills, and proficiency in MS Office and dealership management systems are essential. Occasional travel may be required to support branch operations.