SERVICE MANAGER (AUTOMOTIVE)

PS OTOMOBIL (SELAYANG) SDN. BHD.; Selayang Municipal Council; On-site; MYR 120,000 - 180,000; Full time

Job summary

PS OTOMOBIL (SELAYANG) SDN. BHD. is seeking an experienced Aftersales Manager to oversee service, workshop and spare parts operations in Selayang.

You will lead a frontline team, drive customer satisfaction, and ensure timely profit growth while maintaining Kodawari standards. The role requires at least 5 years in automotive service, strong communication and problem-solving skills, and proficiency with PowerPoint, Excel, and Word.

Qualifications

• Bachelor's degree in Mechanical Engineering, Automotive, Customer service or related field.
• Minimum 5 years working experience in the automotive service industry.
• Good communication and interpersonal skills with strong problem solving and analytical abilities.
• Able to multitask and work independently.
• Team player with good teamwork.
• Excellent user of PowerPoint, Excel and Word.

Responsibilities

• Manage aftersales operations for service, workshop and spare parts sales.
• Lead the team to achieve high customer satisfaction level from service performance.
• Strategize to achieve workshop revenue and maintain timely profit growth.
• Attend, follow up and resolve all customer complaints satisfactorily within time frame.
• Analyze monthly TCSS survey results and organize regular taskforce meetings for PDCA review.
• Achieve SSC campaign completion.
• Minimize goodwill.
• Fully utilize appointment loading and provide convenience to customer.
• Customers able to speak to Sva on time/immediately.
• Vehicle ready as per originally promised.
• Achieve 100% Post Follow up calls for all customers.
• Fully comply with Kodawari requirement in Operational areas.
• Carry out 5S activities regularly to ensure shop cleanliness and reflect company image.
• Comply with Audit Evaluation to reduce potential hazard and risk on financial and legal.
• Identify training needs and plan appropriate training programmes to achieve a competent and customer-centric frontline team.

Skills

Communication

Interpersonal skills

Problem solving

Analytical thinking

Multitasking

Teamwork

PowerPoint

Excel

Word

Education

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Automotive

Bachelor's degree in Customer service or related field

Tools

PowerPoint

Excel

Word

Job description

To manage aftersales operations for service, workshop and spare parts sales.

To lead the team to achieve high customer satisfaction level from service performance.

To straregize wisely to achieve workshop revenue and maintain timely profit growth.

WAB & A/C Job target of RM.

To achieve minimum customer retention rate.

To attend, follow up and resolve all customer complaints satisfactorily and speedily within time frame.

To analyze monthly TCSS survey results and organize regular taskforce meeting to do PDCA review.

To achieve SSC campaign completion.

Minimize goodwill.

To fully utilize the appointment loading and provide convenience to customer.

Customers able to speak to Sva on time/immediately.

Vehicle ready as per originally promised.

To achieve 100% Post Follow up call for all customers.

To fully comply on the Kodawari requirement in Operational areas.

To carry out 5S activity regularly in order to ensure SC cleanliness and tidiness to reflect to the company image.

To fully comply with Audit Evaluation reduce potential hazard and risk on financial and legal.

To identify training needs and plan appropriate training programmes as to achieve a competent and customer. centric frontline team

Job Requirement

Bachelor's Degree in Mechanical Engineering / Automotive / Customer service or any related field

Minimum 5 years working experience in the automotive service industry

Good communication and interpersonal skill with strong problem solving and analytical skills

Able to multi task and work independently

A team player and possess a good teamwork

Excellent user of Power Point, Excel and Word