SERVICE ADVISOR

Auto Victoria Sdn Bhd; Seberang Perai; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

EPF

SOCSO/EIS

Staff benefits

Service discounts

Job summary

Auto Victoria Sdn Bhd, a Daihatsu 4S Centre, is seeking a Service Advisor to greet customers, understand service needs, and coordinate with the workshop to ensure smooth operations.

You will prepare estimates, update customers on progress, and document warranty claims while promoting service packages and genuine parts. Fresh graduates with automotive interest are welcome to apply.

Qualifications

• Experience in automotive service, preferably in a 3S/4S environment.
• Knowledge of basic vehicle systems and maintenance.
• Strong communication and customer-handling skills.
• Fresh graduates with automotive interest are welcome.

Responsibilities

• Greet customers and understand their service or repair needs.
• Assist customers with service bookings & walk-ins.
• Prepare accurate job sheets, cost estimates, and obtain customer approval.
• Coordinate with workshop technicians to ensure smooth workflow.
• Update customers on job progress, additional findings, and completion time.
• Ensure proper documentation for warranty claims and Daihatsu service standards.
• Conduct vehicle check-in and check-out following 4S SOP.
• Promote service packages, maintenance schedules, and genuine parts.
• Maintain high CSI scores.
• Handle complaints and escalate issues tactfully.

Skills

Customer service

Communication

Multitasking

Teamwork

Tools

Vehicle Service System

Excel

WhatsApp

Job description

WE ARE HIRING: SERVICE ADVISOR (DAIHATSU 4S CENTRE)

We’re expanding our Daihatsu 4S operations and looking for a committed, customer‑oriented Service Advisor to deliver the trusted, reliable, and friendly service Daihatsu owners expect.

Greet customers and understand their service or repair needs

Assist customers with service bookings & walk‑ins.

Prepare accurate job sheets, cost estimates, and obtain customer approval

Coordinate with workshop technicians to ensure smooth workflow

Update customers on job progress, additional findings, and completion time

Ensure proper documentation for warranty claims and Daihatsu service standards

Conduct vehicle check‑in and check‑out following 4S SOP

Maintain high CSI (Customer Satisfaction Index) scores

Promote service packages, maintenance schedules, and genuine parts

Ability to handle complaints and escalates issues tactfully

Experience in automotive service, preferably in a 3S/4S environment

Knowledge of basic vehicle systems and maintenance

Knowledge of automotive systems, maintenance procedures vehicle body construction.

Strong communication and customer‑handling skills

Able to multitask and work under pressure

Computer literate (Vehicle Service System, Excel, WhatsApp communication)

Positive attitude, disciplined, and team‑oriented

Fresh graduates with automotive interest are welcome

What We Offer

• Career growth within 4S operations
• EPF, SOCSO, EIS
• Staff benefits and service discounts
• Supportive and professional working environment