Service Manager

Super Evergreen Automobile Sdn. Bhd.; Pontian; On-site; MYR 89,000 - 179,000; Full time

Benefits offered by this job

Annual Bonus & Increment

Job summary

Super Evergreen Automobile Sdn. Bhd. seeks an experienced Service Manager to lead the after-sales service operations at the Toyota outlet in Pontian, Johor. You will drive workshop efficiency, ensure high customer satisfaction, and achieve service KPIs aligned with brand standards.

Responsibilities include managing advisors and technicians, monitoring CSI/SSI, handling complaints, and coordinating with Parts, Sales, and Management to ensure smooth operations.

Qualifications

• Minimum Diploma or Degree in Automotive, Mechanical Engineering, or related field.
• Experience in automotive after-sales is preferred, with 2-3 years in a Service Manager or Assistant Service Manager role.
• Strong leadership, problem-solving, and customer management skills.
• Good understanding of workshop operations, warranty processes, and manufacturer standards.

Responsibilities

• Manage service centre operations including service advisors, technicians, warranty, and support staff.
• Monitor workshop productivity, efficiency, and quality standards.
• Improve CSI/SSI performance and handle customer complaints professionally.
• Plan and control service revenue, costs, and monthly targets.
• Ensure compliance with manufacturer standards, SOPs, and audit requirements.
• Oversee warranty submissions, service campaigns, and recalls.

Skills

Leadership

Customer management

Problem solving

Workshop operations

Education

Diploma or Degree in Automotive/Mechanical Engineering

Job description

We are seeking an experienced Service Manager to lead and manage the after-sales service operations at our Toyota outlet in Pontian, Johor. This role is responsible for ensuring smooth workshop operations, high customer satisfaction, and achievement of service KPIs in line with company and brand standards.

Key Responsibilities

Manage overall service centre operations including service advisors, technicians, warranty, and support staff.

Ensure workshop productivity, efficiency, and quality standards are consistently achieved.

Monitor and improve CSI/SSI performance and handle customer complaints professionally.

Plan and control service revenue, cost management, and monthly performance targets.

Ensure compliance with manufacturer standards, SOPs, and audit requirements.

Oversee warranty submissions, service campaigns, and recall activities.

Develop, coach, and motivate service team to enhance performance and skill levels.

Prepare and review service reports, KPIs, and operational analysis for management.

Coordinate closely with Parts, Sales, and Management to ensure smooth operations.

Requirements

Minimum Diploma or Degree in Automotive, Mechanical Engineering, or related field.

Preferrable experience in automotive after-sales, with minimum 2-3 years in a Service Manager or Assistant Service Manager role.

Strong leadership, problem-solving, and customer management skills.

Good understanding of workshop operations, warranty processes, and manufacturer standards.

Able to work independently and lead a team effectively.

Willing to be based in Pontian, Johor.

Career growth and leadership opportunity

Stable and established automotive group

Annual Bonus & Increment