Service Manager (4S Automotive Center)

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD.; Johor Bahru; On-site; MYR 134,000 - 201,000; Full time

Job summary

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. is seeking an experienced Service Manager to lead after-sales operations at a 4S Automotive Center.

You will drive workshop efficiency, service quality, customer satisfaction, and department profitability, coordinating across Sales, Service, and Parts. Responsibilities include overseeing daily repair workflows, achieving KPIs, driving CSI targets, and leading Advisors, Foremen, Technicians, and Warranty staff, while ensuring OEM standards and safety

Qualifications

• Diploma or Bachelor's Degree in Automotive Engineering, Business Administration, or related field.
• 6–8 years of automotive after-sales leadership experience in a 3S/4S dealership.
• Proficient with DMS, scheduling, and warranty administration.

Responsibilities

• Oversee workshop operations to maximize bay utilization.
• Achieve KPIs for repair volume, labor, parts, and gross profit.
• Drive CSI targets and resolve escalated issues.
• Lead service team including Advisors, Foremen, Technicians, Warranty staff.
• Ensure OEM standards, warranty guidelines, and safety compliance.
• Oversee inventory, equipment, and spare parts.

Skills

Leadership

DMS

Workshop Scheduling

Warranty Administration

Automotive After-Sales

English

Bahasa Malaysia

Mandarin

Education

Automotive Engineering

Business Administration

Related Discipline

Tools

Dealer Management System (DMS)

Workshop Scheduling Software

OEM Warranty Administration Tools

Job description

Role Overview

We are seeking an experienced Service Manager to lead after-sales operations at our 4S Automotive Center. You will be responsible for driving workshop efficiency, service quality, customer satisfaction, and department profitability while ensuring seamless coordination across Sales, Service, and Parts.

Job Responsibilities

• Workshop Operations: Oversee daily repair workflows, scheduling, and administrative operations to maximize bay utilization and vehicle turnaround time.
• Financial Performance: Achieve departmental KPIs across repair volume, labor sales, parts utilization, and overall gross profit margins.
• Customer Experience: Drive Customer Satisfaction Index (CSI) targets, resolve escalated customer issues, and minimize repeat repairs through strict quality control.
• Team Leadership: Lead, coach, and manage Service Advisors, Foremen, Technicians, and Warranty personnel to maintain high productivity and technical standards.
• Compliance & Safety: Ensure full adherence to OEM operational standards, warranty guidelines, and workplace health and safety regulations.
• Asset & Inventory Control: Oversee workshop equipment, diagnostic tools, and spare parts inventory management.

Job Requirements

• Education: Diploma or Bachelor's Degree in Automotive Engineering, Business Administration, or a related discipline.
• Experience: 6-8 years of automotive after-sales experience, including proven leadership managing a workshop team within a 3S/4S dealership environment.
• Technical Proficiency: Hands-on experience with Dealer Management Systems (DMS), workshop scheduling, and OEM warranty administration.
• Languages: Fluency in English and Bahasa Malaysia. Able to speak in Mandarin will be an added advantage.
• Core Competencies: Strong leadership, analytical acumen, and composed conflict-resolution skills under high-volume operational pressure.