Automotive Workshop Manager

Morry Labs Sdn Bhd; Puchong; On-site; MYR 60,000 - 90,000; Full time

Job summary

Morry Labs Sdn Bhd is seeking a workshop supervisor to lead and motivate the workshop team, ensuring quality workmanship and timely service for our customers in Malaysia. You will oversee daily operations, allocate tasks based on staff skills, monitor performance, and maintain high standards of customer satisfaction.

You will communicate with customers about vehicle conditions, recommended repairs and service needs, and you will guide technicians and workshop staff to improve performance and

Qualifications

• Experience in automotive workshop operations or vehicle servicing is preferred.
• Experience in supervising or leading a team is advantageous.
• Must be able to speak Mandarin for Mandarin-speaking customers.

Responsibilities

• Lead, manage and motivate the workshop team to achieve workshop sales, productivity and customer satisfaction targets.
• Supervise and coordinate daily workshop operations to ensure smooth workflow and efficient job completion.
• Monitor technicians' performance, work quality, productivity, attendance and job progress.
• Allocate jobs and manpower effectively based on technicians' skills and workload.
• Monitor and improve workshop sales performance, team productivity and customer satisfaction.
• Provide guidance, training and support to technicians and workshop staff to improve performance and service quality.
• Ensure vehicles are inspected, serviced and repaired according to company standards.
• Communicate with customers regarding vehicle conditions, recommended repairs and service requirements.
• Handle customer complaints and resolve operational issues professionally.
• Manage and control parts, inventory and job-related documentation.

Skills

Team management

Staff supervision

Leadership

Communication

Problem solving

People management

Mandarin-speaking

Job description

Lead, manage and motivate the workshop team to achieve workshop sales, productivity and customer satisfaction targets. Supervise and coordinate daily workshop operations to ensure smooth workflow and efficient job completion. Monitor technicians' performance, work quality, productivity, attendance and job progress. Allocate jobs and manpower effectively based on technicians' skills and workload.

Key responsibilities

Lead, manage and motivate the workshop team to achieve workshop sales, productivity and customer satisfaction targets

Supervise and coordinate daily workshop operations to ensure smooth workflow and efficient job completion

Monitor technicians' performance, work quality, productivity, attendance and job progress

Allocate jobs and manpower effectively based on technicians' skills and workload

Monitor and improve workshop sales performance, team productivity and customer satisfaction

Provide guidance, training and support to technicians and workshop staff to improve performance and service quality

Ensure vehicles are inspected, serviced and repaired according to company standards

Communicate with customers regarding vehicle conditions, recommended repairs and service requirements

Handle customer complaints and resolve operational issues professionally

Manage and control parts, inventory and job-related documentation

About you

Must be able to speak Mandarin-speaking candidates who will be serving Mandarin-speaking customers

Experience in team management, including supervising, motivating and managing technicians and workshop staff

Experience in automotive workshop operations, vehicle servicing or repair is preferred

Previous supervisory or team-leading experience is an advantage

Basic knowledge of vehicle maintenance, repair processes and workshop operations

Able to communicate effectively with technicians, customers and management

Strong problem-solving, communication and people management skills

Responsible, proactive and results-oriented