SERVICE MANAGER / ASSISTANT MANAGER (AFTERSALES)

Ming Heng Motor Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Ming Heng Motor Sdn Bhd in Kuala Lumpur is seeking a qualified Service Manager / Assistant Manager (Aftersales) to lead our Service Centre and Workshop operations. You will oversee daily activities and drive service quality, customer satisfaction, and KPI achievement.

The role requires 3–5 years in automotive aftersales, strong leadership, and the ability to coach a team of service advisors and technicians. Bahasa Malaysia and English are required; Mandarin is an added advantage.

Qualifications

• Minimum 3–5 years in automotive aftersales or service centre operations.
• Experience in a supervisory or management role preferred.
• Strong leadership and people management skills.
• Good knowledge of automotive workshop operations and customer service.
• Able to manage daily operations and solve problems under pressure.

Responsibilities

• Manage daily operations of the Service Centre and Workshop.
• Lead, supervise, and develop Aftersales team including Service Advisors and Technicians.
• Monitor workshop productivity, job progress, service quality, and turnaround time.
• Ensure excellent customer service and handle customer complaints.
• Drive departmental performance and achieve service, sales, and KPI targets.
• Ensure compliance with SOPs, quality standards, and safety requirements.
• Prepare and submit operational reports when required.
• Manage staff performance, scheduling, coaching, and training.
• Collaborate with other departments for smooth operations.

Skills

Leadership

People management

Customer service

Problem solving

Job description

SERVICE MANAGER / ASSISTANT MANAGER (AFTERSALES)

Are you an experienced automotive Aftersales professional ready to take the next step in your career? We are looking for a capable and results-driven Service Manager / Assistant Manager (Aftersales) to lead and manage our Service Centre and Workshop operations.

Key responsibilities

• Manage and oversee the daily operations of the Service Centre and Workshop
• Lead, supervise, and develop the Aftersales team, including Service Advisors and Technicians
• Monitor workshop productivity, job progress, service quality, and turnaround time
• Ensure excellent customer service and effective handling of customer complaints
• Drive departmental performance and achieve service, sales, and KPI targets
• Ensure compliance with company SOPs, quality standards, and safety requirements
• Prepare and submit operational reports when required
• Manage staff performance, scheduling, coaching, and training
• Work closely with other departments to ensure smooth and efficient operations

About you

Minimum 3–5 years of experience in Automotive Aftersales or Service Centre operations

Experience in a supervisory or management role is preferred

Strong leadership and people management skills

Good knowledge of automotive workshop operations and customer service

Able to manage daily operations and solve problems effectively

Results-driven, responsible, and able to work under pressure

Good communication skills in Bahasa Malaysia and English

Mandarin-speaking candidates are an added advantage

Competitive salary & performance incentives

Career growth and management opportunities

Join a dynamic and growing automotive group

Supportive working environment

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as an Assistant Manager?