Service Manager - Workshop Leader & CSI Drive

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD.; Johor Bahru; Presencial; MYR 134.000 - 201.000; Jornada completa

Descripción de la vacante

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. is seeking an experienced Service Manager to lead after-sales operations at a 4S Automotive Center.

You will drive workshop efficiency, service quality, customer satisfaction, and department profitability, coordinating across Sales, Service, and Parts. Responsibilities include overseeing daily repair workflows, achieving KPIs, driving CSI targets, and leading Advisors, Foremen, Technicians, and Warranty staff, while ensuring OEM standards and safety

Formación

• Diploma or Bachelor's Degree in Automotive Engineering, Business Administration, or related field.
• 6–8 years of automotive after-sales leadership experience in a 3S/4S dealership.
• Proficient with DMS, scheduling, and warranty administration.

Responsabilidades

• Oversee workshop operations to maximize bay utilization.
• Achieve KPIs for repair volume, labor, parts, and gross profit.
• Drive CSI targets and resolve escalated issues.
• Lead service team including Advisors, Foremen, Technicians, Warranty staff.
• Ensure OEM standards, warranty guidelines, and safety compliance.
• Oversee inventory, equipment, and spare parts.

Conocimientos

Leadership

DMS

Workshop Scheduling

Warranty Administration

Automotive After-Sales

English

Bahasa Malaysia

Mandarin

Educación

Automotive Engineering

Business Administration

Related Discipline

Herramientas

Dealer Management System (DMS)

Workshop Scheduling Software

OEM Warranty Administration Tools

Descripción del empleo

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. is seeking an experienced Service Manager to lead after-sales operations at a 4S Automotive Center.

You will drive workshop efficiency, service quality, customer satisfaction, and department profitability, coordinating across Sales, Service, and Parts. Responsibilities include overseeing daily repair workflows, achieving KPIs, driving CSI targets, and leading Advisors, Foremen, Technicians, and Warranty staff, while ensuring OEM standards and safety