Service Manager

Wheelcorp Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary package with /d per

Career advancement opportunitieswithin

Professional training and leadership开发

Dynamic and performance-driven working

Job summary

Wheelcorp Sdn Bhd is seeking a Service Manager for Toyota in Kuala Lumpur to oversee daily service centre operations, ensure smooth workflow, and deliver timely vehicle delivery. This role focuses on driving service revenue, profitability and exceptional customer service while leading and developing the service team.

You will monitor KPIs, coach Service Advisors, Technicians and support staff, ensure compliance with Toyota Malaysia's standards and safety guidelines, and prepare performance

Qualifications

• Minimum 3 years of automotive aftersales experience, including at least 1 year in a supervisory or management role.
• Proven experience managing service center operations, workshop productivity and service revenue.
• Strong knowledge of automotive servicing, warranty processes and customer service standards.
• Experience with Toyota or other established automotive brands will be an added advantage.
• Strong leadership, problem-solving, communication and analytical skills.

Responsibilities

• Oversee daily service centre operations, ensuring smooth workflow, workshop efficiency and timely vehicle delivery.
• Monitor workshop productivity, technician efficiency, labour utilisation and service quality.
• Ensure compliance with Toyota Malaysia's operational standards, technical guidelines and safety requirements.
• Drive service revenue, labour sales and profitability to achieve monthly and annual targets.
• Monitor operational KPIs, workshop capacity, service intake and cost efficiency.
• Identify opportunities to increase service retention, upselling and aftersales business growth.
• Deliver exceptional customer service and achieve customer satisfaction targets.
• Handle escalated customer complaints and implement effective service recovery solutions.
• Lead, coach and develop Service Advisors, Workshop Supervisors, Technicians and support teams.
• Prepare and analyse service performance reports, revenue forecasts and operational KPIs.

Skills

Leadership

Problem-solving

Communication

Analytical skills

Customer-focused

Job description

Service Manager for Toyota at Wheelcorp Sdn Bhd, responsible for overseeing daily service centre operations, ensuring smooth workflow, workshop efficiency and timely vehicle delivery. This management role involves driving service revenue and profitability, delivering exceptional customer service, leading and developing service teams, and ensuring compliance with Toyota Malaysia's operational standards and technical guidelines.

Key responsibilities

Oversee daily service centre operations, ensuring smooth workflow, workshop efficiency and timely vehicle delivery

Monitor workshop productivity, technician efficiency, labour utilisation and service quality

Ensure compliance with Toyota Malaysia's operational standards, technical guidelines and safety requirements

Drive service revenue, labour sales and profitability to achieve monthly and annual targets

Monitor operational KPIs, workshop capacity, service intake and cost efficiency

Identify opportunities to increase service retention, upselling and aftersales business growth

Deliver exceptional customer service and achieve customer satisfaction targets

Handle escalated customer complaints and implement effective service recovery solutions

Lead, coach and develop Service Advisors, Workshop Supervisors, Technicians and support teams

Prepare and analyse service performance reports, revenue forecasts and operational KPIs

About you

Minimum 3 years of automotive aftersales experience, including at least 1 year in a supervisory or management role

Proven experience managing service center operations, workshop productivity and service revenue

Strong knowledge of automotive servicing, warranty processes and customer service standards

Experience with Toyota or other established automotive brands will be an added advantage

Strong leadership, problem-solving, communication and analytical skills

Results-driven, customer-focused and capable of managing a high-performance service team

About us

Wheelcorp Sdn Bhd is an established automotive group operating the Toyota brand. We are a performance-driven organisation committed to service excellence.

• Competitive salary package with performance-based incentives


• Career advancement opportunities within an established automotive group


• Professional training and leadership development


• Dynamic and performance-driven working environment

Wheelcorp Premium is a 4s dealership located at thriving township with the Newest Outlet in Bukit Tinggi, Klang and in Setia Alam, Shah Alam and future expansion in Puchong. We provide both Sales and After Sales service on BMW & MINI vehicles. Operating in a 5-Storey 4S centre that is built on a 2.2 acre plot of land, we aim to strive forward a mission to set an unforgettable experience for our customers & clients in the vicinity of Setia Alam & Klang as well as the other part of Klang Valley.

Wheelcorp Premium is a 4s dealership located at thriving township with the Newest Outlet in Bukit Tinggi, Klang and in Setia Alam, Shah Alam and future expansion in Puchong. We provide both Sales and After Sales service on BMW & MINI vehicles. Operating in a 5-Storey 4S centre that is built on a 2.2 acre plot of land, we aim to strive forward a mission to set an unforgettable experience for our customers & clients in the vicinity of Setia Alam & Klang as well as the other part of Klang Valley.