Senior Aftersales Leader – Service, Parts & CX

Wheelcorp Sdn Bhd; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

Wheelcorp Sdn Bhd, Kuala Lumpur, is seeking an experienced Aftersales Leader to oversee Service, Parts and Customer Relations across Kepong and Old Klang Road branches. You will drive revenue, profitability and service quality, leading multiple teams and ensuring peak workshop productivity and customer satisfaction.

The role requires strong leadership, financial acumen and a track record in multi-outlet operations within the automotive sector; Toyota brand experience is a plus.

Qualifications

• 3–5 years of automotive aftersales experience, including at least 1 year in a senior leadership role.
• Proven experience in multi-outlet management with P&L accountability.
• Strong knowledge of service operations, parts management and workshop productivity.
• Toyota or other established automotive brand experience is an advantage.
• Excellent leadership, financial acumen, analytical and communication skills.

Responsibilities

• Lead overall aftersales operations, including Service, Parts and Customer Relations.
• Develop strategies to hit revenue, profitability and P&L targets.
• Drive growth via service campaigns, customer retention and cost optimization.
• Oversee daily operations across Kepong and Old Klang Road branches.
• Maximise workshop productivity, technician efficiency, service throughput and parts performance.
• Ensure compliance with Toyota Malaysia’s standards and service quality.
• Drive customer satisfaction, loyalty and retention initiatives.
• Lead, coach and develop Service Managers, Parts Managers and aftersales teams.
• Monitor financial performance, KPIs and business forecasts.
• Maintain relationships with Toyota Malaysia and key stakeholders.

Skills

Leadership

Financial acumen

Analytical thinking

Communication skills

Customer focus

Job description

Wheelcorp Sdn Bhd, Kuala Lumpur, is seeking an experienced Aftersales Leader to oversee Service, Parts and Customer Relations across Kepong and Old Klang Road branches. You will drive revenue, profitability and service quality, leading multiple teams and ensuring peak workshop productivity and customer satisfaction.

The role requires strong leadership, financial acumen and a track record in multi-outlet operations within the automotive sector; Toyota brand experience is a plus.