Service Manager / Assistant Manager

Kulim Topwheels Sdn Bhd; Kangar; Vor Ort; MYR 90.000 - 130.000; Vollzeit

Zusammenfassung

Kulim Topwheels Sdn Bhd in Kangar, Perlis, seeks a Branch Service Operations Manager to lead the Service Team and drive monthly/yearly targets. You will optimise workshop productivity, ensure warranty and payment compliance, and implement 3-in-1 system monitoring for WIP, back orders, and service reminders.

Strong leadership, communication skills, and Toyota dealer experience are highly valued. Travel interstate as required.

Qualifikationen

• Diploma or Degree in Automotive/Mechanical Engineering or related field.
• Minimum 5 years of relevant automotive or dealership experience.
• Strong leadership and team management abilities.
• Excellent interpersonal and communication skills.
• Proficient in Microsoft Office and dealership management systems.
• Willingness to travel interstate for business purposes.

Aufgaben

• Manage branch Service Operations & Service Team to hit monthly and yearly targets.
• Achieve workshop productivity and labour sales through 3-in-1 management tool.
• Ensure compliance with warranty, cash, and credit card procedures.
• Submit documented service campaigns, technical reports, and fix-it-right programs.
• Monitor WIP, back orders, appointments, and reminders via 3-in-1 system.
• Plan front office reception to meet customer satisfaction targets.
• Coordinate training needs and select technicians for programs.
• Liaise with internal departments and suppliers on operations.
• Lead marketing efforts to grow the service targets.

Kenntnisse

Leadership

Team management

Communication

Organizational skills

Customer service

Ausbildung

Diploma or Degree in Automotive/Mechanical Engineering or related field

Tools

Dealership management systems

Microsoft Office

Jobbeschreibung

Manage branch Service Operations & Service Team to ensure achievement in monthly and yearly target.

Responsible for achieving targeted workshop productivity, efficiency and labour sales through effective utilization of 3-in-1 as a management tool.

Ensure strict compliance to company’s policies and procedures pertaining to warranty jobs, cash and credit cards.

Ensure prompt submission of well documented special service campaigns, technical report and fix-it-right programs.

Compliance to Toyota Services standard operating procedures.

Strategize in carrying out marketing activities and expand spotter network, to achieve Service targets.

Manage the retail sales by organizing and leading Service Advisor in their achievement of targeted sales, throughput and implement aggressive selling and customer retention activities.

Responsible for effective utilization of 3-in-1 system to monitor WIP, back order, follow up, appointment and service reminders.

Plan and manage front office reception to achieve targeted customer satisfaction index by ensuring effective implementation of service performance standard.

Ensure effective liaison on operational and administrative matters with both internal department and external suppliers.

Liaise with the respective team leaders in identifying the training needs and selection of suitable technician for the respective technical training programs.

Initiate regular meeting/discussion/report on job distribution, handover and other related operational problems to achieve a high degree of customer satisfaction.

Undertake any other ad-hoc assignments or duties assigned by superior when required.

Qualifications:

Diploma or Degree in Automotive/Mechanical Engineering or related field

Minimum 5 years of relevant experience (automotive or dealership experience preferred, experience withToyotabrand is an added advantage)

Strong leadership and team management abilities.

Excellent interpersonal and communication skills for effective engagement with staff and customers.

Good organisational and administrative capabilities.

Proficient in Microsoft Office and dealership management systems.

Willingness to travel interstate for business purposes when required.

Our is authorised Toyota Dealer in Kangar, Perlis. Product & Services

Our is authorised Toyota Dealer in Kangar, Perlis. Product & Services