Service Engineer (Semicon Automation)

Innogrity Technology Pte Ltd; Batu Kawan; On-site; MYR 45,000 - 65,000; Full time

Job summary

Innogrity Technology Pte Ltd in Malaysia is seeking a Service Engineer - Field Support & Automation to manage and resolve technical issues on equipment, process and software, and to handle installation, troubleshooting and customer support.

You will perform continual improvement, preparation of technical issue reports, and provide direction and training on equipment, with 24/7 on-call duties; a Diploma in Mechatronics/Mechanical/Electrical Engineering or equivalent and good communication skills

Qualifications

• Diploma in a relevant engineering field.
• Strong communication and organization skills.
• PC literacy and problem-solving ability.
• Willingness to be on-call 24/7 as required.

Responsibilities

• Manage and resolve technical issues on equipment, process and software.
• Install and de-install from layout to commissioning.
• Troubleshoot and provide customer support.
• Implement continual improvement, parts overhaul and preventive measures.
• Provide technical advice and support to improve quality and productivity.
• Liaise with customers for design concepts and requirements.
• Maintain operation manuals and documentation.
• On-call duties 24/7.
• Provide training on equipment and root cause analysis.

Skills

Communication skills

Organizational skills

PC literacy

Self-motivation

Team player

Customer facing

Education

Diploma in Mechatronics/Mechanical/Electrical Engineering/Semiconductor

Job description

Service Engineer - Field Support & Automation role involving management and resolution of technical issues on equipment, process and software, along with installation, troubleshooting, and customer support activities.

Key responsibilities

Manage and resolve technical issues on equipment, process and software

Perform installation / de-installation from layout to commission

Trouble-shooting and customer support

Perform continual improvement program, parts overhaul, preventive measures, modification and repair work on equipment

Provide technical advices/solution and support to achieve better quality, productivity and cost objectives

Liaise with customer for design conceptual and requirement

Keep track of engineering changes, prepare and update machine operation manual all documentation

Preparation of technical issue report

Responsible for 24/7 on-call duty

Provides ongoing direction and training on equipment, root cause analysis and systematic problem solving

About you

Min. Diploma in Mechatronics/Mechanical/Electrical Engineering/Semiconductor or its equivalent

Good communications & organization skill

PC relevant knowledge

Self-motivated, responsible and team player

Service job experience or customer facing experience preferred

Own transport will be an advantage