Service Engineer PMC, Malaysia (for Asia Pacific)

MY860 Valmet Sdn Bhd.; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Valmet is seeking a Service Engineer PMC to be based in Malaysia, supporting customers in India and other Southeast Asia nations including Vietnam, Thailand, and Laos. The role focuses on achieving operational excellence in the pulp and paper industry.

Key duties include mill operation follow-up with customers, troubleshooting, fabric record-keeping in ComPass, inventory management, and supervising fabric installations, with collaboration to drive sales and technical solutions.

Qualifications

• Diploma in pulp and paper making or bachelor's degree in mechanical/chemical engineering.
• Fluent English; Mandarin is an advantage.
• Proficient in MS Office and good teamwork.
• Willing to travel and work at customer premises.
• Experience with pulp/paper mill operations is beneficial.

Responsibilities

• Follow up mill operations with customer representatives and troubleshoot operation improvements.
• Keep clothing records and save reports in ComPass.
• Monitor inventory and secure stock of fabrics at the mill with customer reps.
• Supervise installation of Valmet fabrics and ensure correct setup.
• Collaborate with sales managers to identify leads and provide technical support.
• Adhere to quality, health, safety, and environmental policies.

Skills

English proficiency

Mandarin (advantage)

MS Office

Communication skills

Interpersonal skills

Education

Diploma in pulp and paper making

Bachelor's degree in mechanical engineering

Bachelor's degree in chemical engineering

Tools

ComPass

Job description

Service Engineer PMC, Malaysia

Are you ready to make an impact in the pulp and paper industry? At Valmet, we are looking for a Service Engineer based in Malaysia and can support the customers in India and other Southeast Asia country e.g., Vietnam, Thailand, Laos, who will play a key role in supporting our customers to achieve operational excellence.

Key responsibilities

• Participate in follow-up of the mill operation in cooperation with customer representatives, and support customer in trouble shooting and improving the operation regarding Valmet supplied fabrics by giving advice and recommendation.
• Make clothing record of the clothing. All reports to be saved in ComPass.
• Follow up the inventory and secure sufficient stock of fabrics at the mill in cooperation with customer representatives and Valmet product sales manager/engineer.
• Attend every shut down/start up and visually inspect Valmet fabrics prior to installation to make sure the clothing is correct and worth installing.
• Supervise and monitor the installation of Valmet fabrics into machines.
• Work together with Valmet mill sales manager and product sales manager to identify sales leads and to provide technical support and solutions for customer.
• Perform according to Quality, Health, Safety, Environmental and other company’s management system, policies, practices and instructions.

Qualifications

• Diploma in pulp and paper making or bachelor's degree in mechanical, chemical engineering.
• At least 5 years' experience working with pulp & paper mill is an advantage.
• Welcome to new graduate.
• Good speaking and written English (Mandatory), and Chinese Mandarin is an advantage.
• Proficient in MS office.
• Customer oriented and service-minded and mature with good teamwork and organizing skills.
• Good communication and interpersonal skills.
• Experience with pulp/paper machine clothing inspection is advantage.
• Willingness to work at customer premises and to travel time to time to support other mills in India, other SEA countries.
• Pulp and paper process & trouble shooting from stock preparation until reel FBR (PMC).
• Product knowledge (Forming Fabric, Press Felt, Black Belt, Dryer fabric).

Benefits

• A challenging and rewarding position in a truly international business environment, where your expertise will directly influence the success of our PMC Fabrics operations.
• At Valmet, we foster an innovative and collaborative culture that empowers development-minded professionals to thrive.
• You will have the opportunity to work in a fast-paced, dynamic setting full of possibilities for growth, learning, and making a real impact on our customers’ performance.

With more than 17,500 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions.

Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how — and above all, teamwork.

Valmet is a global technology leader serving process industries. We work together with our customers throughout the entire lifecycle, delivering cutting-edge technologies and services as well as mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of over 19,000 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow. In 2024, Valmet’s net sales totaled approximately EUR 5.4 billion. Our head office is in Espoo, Finland, and we have experts in approximately 40 countries around the world. Valmet’s shares are listed on Nasdaq Helsinki.

To protect our candidates’ privacy, Valmet will never ask any personal information such as banking information or social security number during the recruitment process.