Service Engineer - Medical & Laboratory Equipment

Anugerah Saintifik Sdn Bhd

Puchong

On-site

MYR 78,000 - 112,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

Travel allowance

Overtime allowance

Uniform / tools provided

Specialist technical training

Nationwide project exposure

Job summary

Anugerah Saintifik Sdn Bhd is seeking a Service Engineer to lead installations, commissioning and maintenance of medical and laboratory equipment. You will troubleshoot complex issues, perform validations and provide technical leadership on national projects.

The role requires 5+ years in servicing medical devices or lab equipment, strong customer-facing skills, and willingness to travel nationwide. Based at the Puchong office, you will mentor junior technicians and ensure compliance with

Qualifications

Diploma or degree in engineering required.
Minimum 5 years hands-on servicing medical devices or lab equipment.
Experience with complex installations, calibration and independent troubleshooting.
Willing to travel nationwide and schedule flexibility.
Strong customer-facing and communication skills.

Responsibilities

Lead installation and commissioning of medical and laboratory equipment.
Perform advanced troubleshooting and diagnostics.
Manage preventive maintenance schedules.
Prepare service documentation and escalation records.
Coordinate with hospital stakeholders on technical matters.
Mentor junior technicians in the field.
Support tender and project technical requirements.

Skills

Electrical engineering

Electronics

Mechatronics

Maintenance

Education

Diploma / Degree in engineering

Job description

Service Engineer - Medical & Laboratory Equipment

SERVICE ENGINEER – MEDICAL & LABORATORY EQUIPMENT

Pay: To be disclosed during interview

ABOUT THE ROLE

ASSB is an established Malaysian medical and laboratory equipment company supporting hospitals, laboratories, universities and healthcare organisations nationwide.

We are looking for an experienced Service Engineer to join our Technical Team, based at our Puchong office. This role takes ownership of complex installations, commissioning, troubleshooting and technical leadership on medical and laboratory equipment projects, while mentoring junior technicians.

ABOUT YOU

Qualification: Diploma / Degree in a relevant engineering discipline
Experience: Minimum 5 years in servicing medical devices or laboratory equipment
Focus: Advanced troubleshooting, complex repairs, and technical ownership of assigned accounts
Installation: Lead installations and commissioning independently
Maintenance: Perform advanced preventive maintenance, calibration and repairs
Customer Support: Serve as primary technical point of contact for key accounts
Documentation: Prepare technical reports, service documentation and escalation records
Projects: Lead equipment rollout and implementation projects
Mentoring: Guide and train junior Technicians in the field

KEY RESPONSIBILITIES

Lead installation, commissioning and validation of medical and laboratory equipment.

Perform advanced-level troubleshooting, diagnostics and repairs beyond first-line service.

Manage preventive maintenance schedules and ensure compliance with manufacturer standards.

Handle escalated technical issues from Technicians and resolve independently.

Liaise directly with hospital/lab stakeholders on technical matters and service expectations.

Conduct equipment demonstrations, user training and product familiarisation sessions.

Support tender and project technical requirements, including site assessments and specifications.

Mentor, coach and provide on-the-job technical guidance to junior Technicians.

Prepare detailed service reports, root-cause analyses and technical documentation.

Coordinate with principals (e.g. manufacturers) on technical bulletins, recalls and firmware/software updates.

COMMON RESPONSIBILITIES

Service Engineers will:

Travel to hospitals, laboratories and healthcare facilities nationwide as assigned.

Follow ASSB SOPs, manufacturer procedures and safety requirements.

Maintain professional customer relationships at senior/technical stakeholder level.

Participate in manufacturer-certified and internal technical training, including advanced/specialist certifications.

Support product demonstrations and customer training.

Maintain accurate and audit-ready service documentation.

Participate in technical meetings, project reviews and knowledge-sharing.

Continuously develop technical knowledge and stay current with new equipment/technology.

Maintain professional conduct when representing ASSB.

REQUIREMENTS

Preferred disciplines: Electrical / Electronics
Preferred disciplines: Mechanical
Preferred disciplines: Mechatronics
Preferred disciplines: Instrumentation
Preferred disciplines: Biomedical Technology
Preferred disciplines: Medical Electronics
Preferred disciplines: Related technical disciplines
Requirements: Diploma / Degree in a relevant engineering field.
Requirements: Minimum 5 years' hands-on experience servicing medical devices or laboratory equipment.
Requirements: Proven experience with complex installations, calibration and independent troubleshooting.
Requirements: Prior experience with a medical device distributor, laboratory equipment supplier or manufacturer strongly preferred.
Requirements: Strong customer-facing and communication skills, with experience managing key accounts.
Requirements: Experience mentoring or supervising junior technical staff is an advantage.
Requirements: Willing to travel extensively to sites nationwide.
Requirements: Valid Malaysian driving licence and own transportation (car preferred due to equipment/tool transport needs).

WHAT YOU WILL BRING & LEAD ON