Technical Application Specialist - Based in Johor

LAC MEDICAL SUPPLIES SDN BHD; Johor; On-site; MYR 60,000 - 80,000; Full time

Job summary

LAC Medical Supplies Sdn Bhd is seeking a Technical Application Specialist based in Johor to deliver technical information, training, and support for our medical equipment and assays. You will implement new instruments, troubleshoot on-site, and collaborate with global teams to resolve issues.

The role requires a science/engineering degree and 3–5 years of diagnostic lab experience, strong stakeholder management, and excellent communication skills. Travel and on-site engagements may be required.

Qualifications

• Bachelor’s degree in Science/Engineering (Electrical or Mechanical) or related discipline.
• 3–5 years of relevant diagnostic laboratory experience.
• Strong stakeholder management with customers, key stakeholders and lab staff.
• Solid knowledge of technical assay and systems to be product expert.
• Excellent communication and customer engagement abilities.
• Ability to identify and drive resolution of issues.
• Experience using analytical tools and software.

Responsibilities

• Provide accurate technical information and advice on products to customers.
• Deliver operator training in Abbott facilities or on-site.
• Implement new instruments and assays through to Test-of-Record.
• Conduct on-site assay investigations and troubleshooting for instruments and software.
• Prepare technical documents and training reports.
• Lead technical discussions and tailor solutions to customer needs.
• Host meetings and workshops to update product information.
• Track assay issues and escalate with global teams.
• Maintain customer records and access response materials.
• Collaborate with TAS and Service teams to improve workflows.

Skills

Technical assays knowledge

Stakeholder management

Communication skills

Problem solving

Analytical tools/software

Education

Bachelor’s degree in Science/Engineering

Job description

Technical Application Specialist - Based in Johor

• Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.
• Deliver customer operator training in Abbott facilities or on-site
• Perform new instrument and assay implementations through to Test-of–Record
• Provide on-site assay investigation and troubleshooting related to instruments, software reagents and experimental designed
• Provide operator training and coaching on assay and instrument (hardware and software)
• Prepare technical documents and reports for implementation, training, and investigations
• Connect and integrate available or customize technologies to cater customers’ needs, take lead in technical discussions, analyze their needs, and propose relevant product and solution offerings
• Host user meetings, workshops, seminars to update products information on instrumentation and support
• Track assay issues and escalation cases for reporting and work closely with global teams to maintain records and solve issues
• Use databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customer’s enquiry.
• Work closely with other TAS and Service team to seek feedback and scope out potential lot issues
• Workflow improvement / optimization
• Any other task assigned by management from time to time

Requirements

• Bachelor’s Degree in Science/ Engineering (Electrical or Mechanical) or other related disciplines
• Minimum 3-5 years relevant experience and proven track record in a diagnostic laboratory in a similar position
• Strong stakeholder management skills with proven engagements with customers, key stakeholders, and lab staff
• Good knowledge in Technical Assay and systems to act as expert for product line responsibility
• Highly developed communication skills and ability to demonstrate empathy and engagement with customers
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software

Unlock job insights

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Application Specialist?
• Are you willing to travel for this role when required?

LAC Medical Supplies Sdn Bhd has well established itself as a leader in medical equipment and accessories supplies. We take pride in challenging industry norms and delivering superior returns for our clients’ investments supported by superior levels of customer service.

Since its inception in 2002, we have evolved and expanded our services to cater for a wide range of specialties. Our business now includes the sales, supply, testing, commissioning and maintenance of medical equipment, consumables and healthcare I.T. solutions. Our main product range includes Medical Imaging equipment which expands across Digital Radiography (DR) systems, Ultrasound systems, future Computed Tomography (CT) systems, Magnetic Resonance Imaging (MRI) systems as well as Medical Imaging consumables and accessories. We cover the whole supply chain by integrating and enhancing workflow efficiency with Healthcare I.T. solutions. Combining a strong and dedicated team at LAC Medical together with the industry global leading partners, we are determined to position ourselves as the preferred, reliable vendor to the industry practitioners, both from the public and private sector.

VISION

The vision of LAC Medical Supplies Sdn Bhd is to be known as the leading quality healthcare supplier in the Asian region. We deliver on our vision by striving for excellence every day, and constantly seeking to improve the services we offer.

MISSION

We will strive to consistently:

provide the best quality products and services to meet our customers need

deliver cost-effective medical supplies on time

ensure that the highest level of customer service is provided

LAC Medical Supplies Sdn Bhd has well established itself as a leader in medical equipment and accessories supplies. We take pride in challenging industry norms and delivering superior returns for our clients’ investments supported by superior levels of customer service.

Since its inception in 2002, we have evolved and expanded our services to cater for a wide range of specialties. Our business now includes the sales, supply, testing, commissioning and maintenance of medical equipment, consumables and healthcare I.T. solutions. Our main product range includes Medical Imaging equipment which expands across Digital Radiography (DR) systems, Ultrasound systems, future Computed Tomography (CT) systems, Magnetic Resonance Imaging (MRI) systems as well as Medical Imaging consumables and accessories. We cover the whole supply chain by integrating and enhancing workflow efficiency with Healthcare I.T. solutions. Combining a strong and dedicated team at LAC Medical together with the industry global leading partners, we are determined to position ourselves as the preferred, reliable vendor to the industry practitioners, both from the public and private sector.

VISION

The vision of LAC Medical Supplies Sdn Bhd is to be known as the leading quality healthcare supplier in the Asian region. We deliver on our vision by striving for excellence every day, and constantly seeking to improve the services we offer.

MISSION

We will strive to consistently:

provide the best quality products and services to meet our customers need

deliver cost-effective medical supplies on time

ensure that the highest level of customer service is provided