Service Engineer

Cairnhill Metrology Pte Ltd; Shah Alam; On-site; MYR 42,000 - 54,000; Full time

Job summary

Cairnhill Metrology Pte Ltd. is seeking a Service Engineer based in Shah Alam to service metrology equipment, perform installations, commissioning, troubleshooting and calibration.

The role requires a degree in Electrical/Electronic or Mechatronics Engineering and 3–5 years of relevant experience; fresh graduates are encouraged to apply. Own car and willingness to travel domestically or overseas are needed.

Qualifications

• Degree in Electrical and Electronic Engineering or Mechatronics Engineering.
• 3–5 years of relevant service experience; fresh graduates encouraged.
• Owns a car for commuting.
• Willing to travel within Malaysia or overseas.
• Strong communication and integrity.

Responsibilities

• Service industrial, advanced and portable metrology equipment; install, commission, troubleshoot and calibrate.
• Maintain customer satisfaction through effective communication with customers.
• Update CRM promptly for team follow-up and support.
• Report to the Service or Branch Manager as required.
• Support installations in other parts of Malaysia or overseas.

Skills

Interpersonal communication

Customer service

Team player

Problem solving

Education

Electrical/Electronic Engineering

Mechatronics Engineering

Tools

CRM software

Job description

We are a regional SME whose Vision is to be the trusted industrial metrology solutions provider of choice to our customers. Our Mission is to support our customers’ quests for safety, validation, reliability, and quality with our solutions and technical support throughout their useful life. Our Values is “Do to others as we would that others do to us.”

We are inviting qualified persons to join us, based in Shah Alam, Malaysia, as: -

Responsibilities:

• Service the range of Industrial, Advanced and Portable Metrology that we sell for dimensional measurement, defect analysis, quality and reverse engineering. Service the range of in-line checkweighers, X-ray, and metal detectors we sell for automated weight, hazard point, and quality control in food, pharma, and industrial applications. This includes installing, commissioning, troubleshooting, repairs, preventive maintenance and calibrations.
• Perform work assignments efficiently and methodically, and in the course, also keep in touch with customers to actively improve customer satisfaction with us/our products.
• Update CRM on a timely and effective basis for team-wide follow-up and teamwork support
• Report to the Service or Branch Manager or as assigned.
• At times, you may be required to support installations in other parts of Malaysia or overseas.
• Recognised Degree in Electrical and Electronic Engineering, or Mechatronics Engineering.
• 3 to 5 years of relevant working experience in service preferred; fresh graduates are encouraged to apply.
• A “service heart” with good knowledge of instrumentation and deriving satisfaction in getting systems back into operation efficiently and effectively.
• An interest in metrology and quality as a deliverer of manufacturing competitiveness.
• A team player with strong interpersonal communication skills, high integrity and discipline
• Have your own car transport.

The successful candidate can expect a competitive remuneration package with benefits.