Service Technician/Engineer (Southern Branch – Johor Bahru)

Mettler-Toledo International, Inc; Johor Bahru; Sur place; MYR 50 000 - 80 000; Plein temps

Résumé du poste

METTLER TOLEDO in Malaysia, Johor Bahru, seeks a Deputy to Senior Service Engineer/Team Leader/Technical Specialist/Manager to provide high-level technical support for the service team. The role covers troubleshooting, calibration, installation and customer field service.

The candidate should hold a degree/diploma in Engineering or Chemistry, with 2–3 years in a service environment, be a self-starter, have their own transport, and be willing to travel.

Qualifications

• Degree/Diploma in Engineering or chemistry or related field.
• 2–3 years in a service environment.
• Self-starter with a proactive approach.
• Own transport and willingness to travel.

Responsabilités

• Represent the service solution to customers and field events, including troubleshooting, repair, modification, calibration, verification.
• PM/Cal for all level equipment.
• Install equipment.
• Attend to break-fix and customer technical issues.
• Address customer inquiries and provide technical support to ensure satisfaction.
• Interact with customers' technical teams.
• Develop customer's staff through technical training.
• Pursue self-improvement with defined assessment and training plan.

Connaissances

Sound Technical

Interpersonal Skills

Analytical Skills

Problem Solving

Teamwork

Self Management

Customer Focus

Results Driven

Formation

Degree/Diploma in Engineering/chemistry or related field

Description du poste

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

Key Purpose of the Role: Deputy to Senior Service Engineer/Team leader/ Technical Specialist/Manager

Strategic Outcome: High level Technical Support for the team / technical problem solver

Key Responsibilities:

1. Technical Support

• Responsible for representing the service solution to customers and at field events such as troubleshooting, repair, modification, calibration, verification, etc
• PM / Cal for all level equipment
• Installation of equipment
• Attend to break-fix and customer technical issue
• Attend to customers' technical inquiries and provide technical support to ensure customers' satisfaction
• Interact with customers’ technical teams
• Develop customer's staff by providing technical training.
• Self-Improvement initiatives : commitment to complete assessment and training plan within timeline.

What You Need to Succeed

Key Behavioural Competencies Required:

• Sound Technical
• Good Interpersonal and Verbal/Written Communication
• Customer Focused and Market Driven
• Analytical and Problem-Solving Skills
• Innovation/Continuons Improvement
• Teamworking
• Results Focus/Oriented
• Self/Project Management

Technical Skills, Knowledge and Experience Required

Mandatory:

• Degree/Diploma in Engineering/chemistry or related field
• At least 2-3 years working experience in a Service environment
• Self-starter with a proactive approach
• Possess own transport and willing to travel

Preferred:

• Firsthand understanding of technical equipment
• Knowledge of weighing or analytical instrument

Our Offer to You

• Stable employment conditions based on the contract of employment
• Medical care with the dental package
• Life insurance

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.

References

• https://www.mt.com/us/en/home/microsites/sustainability/reporting.html