Field Service Engineer

Anton Paar GmbH; Shah Alam; On-site; MYR 60,000 - 120,000; Full time

Job summary

Anton Paar Malaysia Sdn Bhd, a subsidiary of Anton Paar GmbH, is strengthening its service team and seeking a highly motivated Field Service Engineer. You will provide on-site service including preventative maintenance, calibration, installation and customer training across our characterization product lines.

Travel up to 70% is required; candidates should have a technical degree in Electrical & Electronic or Mechanical Engineering, strong communication, and hands-on ability with diagnostics and

Qualifications

• Diploma or Bachelor's degree in Electrical & Electronic or Mechanical Engineering or related technical discipline.
• Minimum 2–3 years' experience in troubleshooting, repairing and maintaining analytical instruments.
• Strong communication and customer service skills.
• Willingness to travel up to 70%.
• Valid driver's license and passport.

Responsibilities

• Provide on-site service including preventative maintenance, calibration, installation and training.
• Perform on-site troubleshooting, repairs and instrument evaluation.
• Prepare repair cost estimates and conduct factory calibrations when required.
• Log service tickets and orders in the CRM Service module; forward sales opportunities when replacement is needed.
• Attend Anton Paar service trainings for relevant product lines.

Skills

Customer service

Troubleshooting

Communication

Hands-on repair

Driver's license

Education

Electrical & Electronic Engineering

Mechanical Engineering

Diploma/Bachelor's degree

Job description

Anton Paar Malaysia Sdn Bhd, a whole owned subsidiary of the Austrian company Anton Paar GmbH.
We are currently strengthening our service-team and looking for a highly-motivated customer-oriented person, with excellent problem-solving skills.
As Field Service Engineer, you will responsible to provide on-site service including preventative maintenance, calibration, installation and customer training across all our Characterization product lines.

Job Description

• Providing technical support to customers via on-site, telephone and email.
• Performing on-site troubleshooting, preventive maintenance and repairs.
• Evaluating malfunctioning instruments and preparing estimates for the cost of repair.
• Performing factory calibrations (ISO 17025, if required).
• Provide on-site training to the customers
• Completing administrative tasks associated with the CRM Service module as to log all Support Ticket and Service Orders in the CRM Service.
• Forwarding sales opportunities to Sales Representatives when instruments need to be replaced.
• Attending all necessary Anton Paar service trainings for the relevant product lines.
• This position requires up to 70% travelling time.

Qualifications

• Good communication skills and strong customer service skills are a must for this position.
• Direct experience in the analytical instruments field is a plus.
• This position requires a highly motivated individual that is capable of completing assigned tasks with minimum supervision.
• This position requiresminimum Diploma / Bachelor's degree in Electrical & Electronic or Mechanical Engineering or another technical discipline.
• The ability to work with electronic schematics, test equipment’s, and tools for repairs is required.
• Preferred candidates will have at least two to three years’ experience in troubleshooting, repairing and maintaining analytical instruments.
• Must maintain a valid driver's license and passport.

Additional Information

Anton Paar Malaysia offers you a unique and rewarding position within an innovative and growing company. We offer competitive salary and an opportunity for professional growth within the Anton Paar organization.