Service & Customer Experience Advisor

Hap Seng Star Sdn Bhd; Shah Alam; On-site; MYR 28,000 - 50,000; Full time

Job summary

Hap Seng Consolidated Berhad is seeking a Customer Care professional to receive vehicles with proper diagnosis and drive customer satisfaction. The role manages inquiries, complaints and service appointments via multiple channels.

It also follows up on service reminders, conducts satisfaction surveys and supports insurance renewal initiatives to diversify revenue. The ideal candidate has 3–5 years’ related experience, strong English and Bahasa Malaysia, and excellent communication skills to

Qualifications

• Upper Secondary / Diploma or equivalent.
• 3 to 5 years' of working experience in the related field is required.
• Good interpersonal and communication skills at all levels.
• Excellent verbal and writing skills in English and Bahasa Malaysia.

Responsibilities

• To receive customer’s vehicles with proper diagnosis and achieve desired degree of customer satisfaction.
• To ensure customer satisfaction and retain customer for business sustainability.
• To manage centralized customers’ inquiries, complaints and service appointments’ requests received via multiple channels (WhatsApp/Call-in/Email/Xentry Cockpit & Branches).
• Attend to enquiries after Service Marketing Department sent out service reminders and promotional packages via weekly SMS blast to enhance customers’ retention rate.
• To conduct weekly customer service satisfaction surveys for both sales (post purchase) and after sales (post service & repair).
• To uphold and enhance the current Insurance Renewal Rate for Customer Care Centre (CCC), enhance customers’ convenience, and potentially diversify revenue streams.

Skills

Interpersonal communication

Bilingual English & Bahasa Malaysia

Education

Upper Secondary / Diploma

Job description

Hap Seng Consolidated Berhad is seeking a Customer Care professional to receive vehicles with proper diagnosis and drive customer satisfaction. The role manages inquiries, complaints and service appointments via multiple channels.

It also follows up on service reminders, conducts satisfaction surveys and supports insurance renewal initiatives to diversify revenue. The ideal candidate has 3–5 years’ related experience, strong English and Bahasa Malaysia, and excellent communication skills to