Service Advisor

HLT MOTORS SDN BHD; Bentong; On-site; MYR 36,000 - 60,000; Full time

Job summary

HLT MOTORS SDN BHD in Bentong is seeking a Trainee/Executive to support marketing and CRM activities. Diploma holders in Marketing, Mass Communication or Business Admin with automotive/sales exposure are invited.

Training will be provided; 1–2 years CRM/customer service marketing experience is a plus, and English & BM fluency is expected. The role emphasizes sales targets, customer satisfaction, service campaigns, timely reporting, and teamwork to meet branch CSI goals in a fast-paced

Qualifications

• Candidates without experience are encouraged to apply, training will be provided.
• Minimum Diploma in Marketing/ Mass Comm/ Business Admin OR equivalent with Automotive/Sales related experience.
• Candidates with at least 1 to 2 years of working experience in CRM, customer service marketing is an added advantage.
• Fluent written and spoken in English & Bahasa Malaysia.
• Good understanding of customer segmentation and demographics.
• Strong interpersonal and communication skills.
• Independent and able to work under pressure and multitasking environment.

Responsibilities

• Achieve sales and throughput target through aggressive selling.
• Achieve enhanced customer satisfaction through careful listening of customer’s request, obtaining approval for additional jobs and provide detail explanation of job done and charges incurred.
• Responsible for the effective participation on special service campaigns, fix IT- right program, follow-up, parts back orders and regular update on major jobs.
• Ensure prompt submission of well documented technical reports and warranty claims and branch goodwill within approved guidelines.
• Ensure vehicles are ready within promised time and exceed the customers expectations in service delivery quality.
• Assist and contribute in the achievement of the overall branch CSI targeted scores.
• Undertake any other ad-hoc assignments or duties assigned by superior when required.

Skills

CRM experience

Customer service marketing

Interpersonal skills

Communication skills

Education

Diploma in Marketing/Mass Comm/Business Admin

Job description

Candidates without experience are encouraged to apply, training will be provided.

Minimum Diploma in Marketing/ Mass Comm/ Business Admin OR equivalent with Automotive/Sales related experience.

Candidates with at least 1 to 2 years of working experience in CRM, customer service marketing is an added advantage.

Fluent written and spoken in English & Bahasa Malaysia.

Good understanding of customer segmentation and demographics.

Strong interpersonal and communication skills.

Independent and able to work under pressure and multitasking environment.

Responsibilities

Achieve sales and throughput target through aggressive selling.

Achieve enhanced customer satisfaction through careful listening of customer’s request, obtaining approval for additional jobs and provide detail explanation of job done and charges incurred.

Responsible for the effective participation on special service campaigns, fix IT- right program, follow-up, parts back orders and regular update on major jobs.

Ensure prompt submission of well documented technical reports and warranty claims and branch goodwill within approved guidelines.

Ensure vehicles are ready within promised time and exceed the customers expectations in service delivery quality.

Assist and contribute in the achievement of the overall branch CSI targeted scores.

Undertake any other ad-hoc assignments or duties assigned by superior when required.