Customer Experience & Service Excellence Executive

Edaran Otomobil Nasional Berhad; Shah Alam; On-site; MYR 24,000 - 36,000; Full time

Job summary

Edaran Otomobil Nasional Berhad is seeking a proactive Customer Care Associate to greet walk-in customers, assist with enquiries, and provide amicable resolutions to complaints. You will ensure calls are answered within three rings and share information on current promotions.

You will maintain customer data for campaigns, perform 72-hour follow-ups, conduct branch satisfaction surveys, and support CSI/SSI/ISO service standards while assisting daily branch activities.

Responsibilities

• Greet walk-in customers and assist with enquiries; provide amicable solutions to complaints.
• Monitor and ensure calls are answered within three rings; provide information on current sales/service promotions.

Job description

Edaran Otomobil Nasional Berhad is seeking a proactive Customer Care Associate to greet walk-in customers, assist with enquiries, and provide amicable resolutions to complaints. You will ensure calls are answered within three rings and share information on current promotions.

You will maintain customer data for campaigns, perform 72-hour follow-ups, conduct branch satisfaction surveys, and support CSI/SSI/ISO service standards while assisting daily branch activities.