Customer Service & Operations Specialist (Insurance & SAP)

BAN LEE HENG MOTOR (NILAI) SDN. BHD.; Nilai; On-site; MYR 36,000 - 60,000; Full time

Job summary

Ban Lee Heng Motor (Nilai) Sdn. Bhd. invites applications for a Customer Relations Executive to handle inbound and outbound calls, assist at reception, and support insurance-related processes for vehicles in inventory.

You will follow up with customers, coordinate with sales and finance, and ensure timely documentation including renewals and road tax submissions. Prior experience in automotive after-sales support is an advantage; strong communication is essential.

Qualifications

• Experience in customer relations or call center is a plus.
• Knowledge of automotive insurance processes is beneficial.

Responsibilities

• Inbound/outbound call handling and data hunting.
• Post service follow-up calls.
• Follow up with No-Show appointment customers.
• Attend to all customer feedback (enquiries, feedback, suggestions).
• Coordinate with other departments to resolve complaints.
• Answer Company phone and assist customers at reception.
• Perform adhoc tasks assigned by superiors.
• Administer and process insurance documentation for vehicles in inventory.
• Generate renewal notices, MYEG road tax renewals, and submissions.
• Manage customer inquiries via phone, email, and WhatsApp.
• Handle SAP to generate customer data and invoices.
• Align insurance processes with sales and finance.

Skills

Customer service

Communication

Reception handling

Multi-tasking

Tools

SAP

Job description

Ban Lee Heng Motor (Nilai) Sdn. Bhd. invites applications for a Customer Relations Executive to handle inbound and outbound calls, assist at reception, and support insurance-related processes for vehicles in inventory.

You will follow up with customers, coordinate with sales and finance, and ensure timely documentation including renewals and road tax submissions. Prior experience in automotive after-sales support is an advantage; strong communication is essential.