Customer Relations Executive (Honda)

Kah Motor Company Sdn Bhd; Tebrau; On-site; MYR 36,000 - 60,000; Full time

Job summary

Kah Motor Company Sdn Bhd is seeking a Customer Relations Executive to manage service reminders, bookings, and post-service follow-ups at our Johor dealership. You will address customer inquiries, maintain records, and coordinate with service teams to ensure smooth operations.

The role requires strong communication skills, problem-solving, and high emotional intelligence, with a focus on delivering exceptional service in a fast-paced automotive environment. Multilingual abilities are preferred.

Qualifications

• Diploma or Bachelor’s Degree (especially in Business, Communications, or related fields).
• 2 years of experience in a call center or customer service role.
• Proficient in using computers and MS Office.

Responsibilities

• Conduct service reminder calls to customers to ensure timely and consistent service appointments.
• Coordinate and manage customer appointment bookings, while maintaining accurate records and supporting workshop capacity planning to ensure smooth dealership operations.
• Perform post-service follow-up calls to gather customer feedback and measure customer satisfaction for continuous improvement initiatives.
• Handle customer complaints and feedback (Voice of Customer), identify root causes, and recommend corrective and preventive improvement actions.
• Maintain positive customer relationships and provide excellent customer service at all times.
• Prepare and update customer service records, reports, and related documentation as required.

Skills

Verbal communication

Written communication

Problem solving

Emotional intelligence

Multitasking

MS Office

Multilingual

Education

Diploma or Bachelor’s Degree (Business/Communications or related)

Tools

MS Office

Job description

Conduct service reminder calls to customers to ensure timely and consistent service appointments.

Coordinate and manage customer appointment bookings, while maintaining accurate records and supporting workshop capacity planning to ensure smooth dealership operations.

Perform post-service follow-up calls to gather customer feedback and measure customer satisfaction for continuous improvement initiatives.

Handle customer complaints and feedback (Voice of Customer), identify root causes, and recommend corrective and preventive improvement actions.

Maintain positive customer relationships and provide excellent customer service at all times.

Prepare and update customer service records, reports, and related documentation as required.

Requirements

Candidates with previous experience working in automotive industry and relevant role is highly preferred

Diploma or Bachelor's Degree (especially in Business, Communications, or related fields)

2 years of experience in a call center or customer service role

Proficient in using computers and standard office software (MS Office)

Excellent verbal communication (clear, friendly, and professional tone)

Strong written communication (especially for email or live chat roles)

Strong in Problem-solving and conflict resolution abilities

High level of emotional intelligence

Ability to multitask in a fast-paced environment

Multilingual candidates are preferred (Strong command of English is a must have)

Unlock job insights

Kah Motor is the leading authorized dealer of all Honda vehicles in Malaysia & we have been in the business of selling, servicing & repairing Honda passenger cars for more than 60 years. We also provide the full range of after-sales services from the regular car servicing to repairs (both minor & major) including all body & paint work services, as & when our customers require it.

Our full range of services also include Honda HIP insurance services to new & existing customers and these services are provided at every branch we are located in, i.e. Penang, Perak, Klang Valley, Melaka, Johor & Sabah. In short, we seek to be a one stop centre delivering the best services to our customers ranging from Sales to After-Sales and right up until insurance services, where necessary.

Kah Motor is the leading authorized dealer of all Honda vehicles in Malaysia & we have been in the business of selling, servicing & repairing Honda passenger cars for more than 60 years. We also provide the full range of after-sales services from the regular car servicing to repairs (both minor & major) including all body & paint work services, as & when our customers require it.

Our full range of services also include Honda HIP insurance services to new & existing customers and these services are provided at every branch we are located in, i.e. Penang, Perak, Klang Valley, Melaka, Johor & Sabah. In short, we seek to be a one stop centre delivering the best services to our customers ranging from Sales to After-Sales and right up until insurance services, where necessary.

What can I earn as a Customer Relations Executive