Service Crew Supervisor (Bangunan Sultan Abdul Samad, KL)

Bungkus Kaw Kaw; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

Bungkus Kaw Kaw Kuala Lumpur is seeking a responsible Service Crew Supervisor to oversee the service team at Bangunan Sultan Abdul Samad. You will supervise daily floor operations and ensure customers enjoy a pleasant dining experience with friendly and professional service.

Responsibilities include coordinating shifts, training staff, monitoring service standards, and collaborating with kitchen and bar teams to ensure smooth operations.

Qualifications

• Minimum 2–3 years of experience in F&B or restaurant operations.
• Previous supervisory or team-leading experience is an advantage.
• Good leadership, communication and interpersonal skills.
• Strong customer service and problem-solving skills.
• Able to manage and motivate a team.
• Able to work shifts, weekends and public holidays.
• Responsible, proactive and able to work in a fast-paced environment.

Responsibilities

• Supervise and coordinate the daily activities of the service crew.
• Assign duties and ensure sufficient manpower coverage during each shift.
• Ensure the team provides friendly, efficient and professional customer service.
• Monitor service standards, food presentation and dining area cleanliness.
• Handle customer inquiries, feedback and complaints professionally.
• Monitor staff attendance, punctuality and work performance.
• Train, guide and coach service crew to improve service quality.
• Ensure proper table arrangements and dining area readiness.
• Coordinate with kitchen and bar teams to ensure smooth operations.
• Ensure compliance with company SOPs, hygiene and safety standards.
• Assist with opening and closing duties and shift handovers.
• Support the Restaurant Manager in achieving outlet operational targets.
• Perform other duties assigned by the Restaurant Manager / Management.

Skills

Team leadership

Staff supervision

Customer service

Communication skills

Problem-solving

Time management

Shift coordination

Job description

Kaw Kaw Malaya is looking for a responsible and experienced Service Crew Supervisor to join our team at Bangunan Sultan Abdul Samad (BSAS), Kuala Lumpur. The successful candidate will supervise the service team, oversee daily floor operations and ensure customers receive a pleasant dining experience.

Job Responsibilities:

Supervise and coordinate the daily activities of the service crew.

Assign duties and ensure sufficient manpower coverage during each shift.

Ensure the team provides friendly, efficient and professional customer service.

Monitor service standards, food presentation and dining area cleanliness.

Handle customer inquiries, feedback and complaints professionally.

Monitor staff attendance, punctuality and work performance.

Train, guide and coach service crew to improve service quality.

Ensure proper table arrangements and dining area readiness.

Coordinate with kitchen and bar teams to ensure smooth operations.

Ensure compliance with company SOPs, hygiene and safety standards.

Assist with opening and closing duties and shift handovers.

Support the Restaurant Manager in achieving outlet operational targets.

Perform other duties assigned by the Restaurant Manager / Management.

Requirements:

Minimum 2–3 years of experience in F&B or restaurant operations.

Previous supervisory or team-leading experience is an advantage.

Good leadership, communication and interpersonal skills.

Strong customer service and problem-solving skills.

Able to manage and motivate a team.

Able to work shifts, weekends and public holidays.

Responsible, proactive and able to work in a fast-paced environment.

Team leadership and supervision.

Communication and problem-solving.

Time management and task coordination.

Attention to cleanliness and service standards.

Ability to handle pressure during peak hours.

Bungkus Kaw Kaw is famous for strong, full-flavoured traditional foods & beverages made from our own secret family recipes. Our name comes from the Malay word \"bungkus\" (take away) and the Hokkien word \"kaw\" (thick). Just say \"bungkus kaw kaw\" and you'll get an authentic, full-bodied Malaysian drink to go, packed in a plastic bag and secured with a red plastic cord that also serves as a carrier sling. Quench your thirst with authentic, traditional drinks like Teh Tarik, Kopi or Cham. We aim to be in every town and city in Malaysia, so everybody can say \"Bungkus Kaw Kaw!\".

Bungkus Kaw Kaw is famous for strong, full-flavoured traditional foods & beverages made from our own secret family recipes. Our name comes from the Malay word \"bungkus\" (take away) and the Hokkien word \"kaw\" (thick). Just say \"bungkus kaw kaw\" and you'll get an authentic, full-bodied Malaysian drink to go, packed in a plastic bag and secured with a red plastic cord that also serves as a carrier sling. Quench your thirst with authentic, traditional drinks like Teh Tarik, Kopi or Cham. We aim to be in every town and city in Malaysia, so everybody can say \"Bungkus Kaw Kaw!\".