Guest Experience Service Crew – Fast-Paced F&B

Bungkus Kaw Kaw; Kuala Lumpur; On-site; MYR 20,000 - 27,000; Full time

Job summary

Bungkus Kaw Kaw is seeking friendly, customer-focused Service Crew members for our KL team. You will greet customers, explain menus, take orders, serve, handle payments, and maintain cleanliness in a fast-paced environment.

Experience in F&B or customer service is an advantage; training will be provided. Strong English and Bahasa Malaysia communication, reliability, and teamwork are essential for success in this role.

Qualifications

• Minimum secondary school education.
• F&B or customer service experience is an advantage (training will be provided).
• Good communication skills in English and Bahasa Malaysia.
• Friendly, positive and customer-oriented attitude.
• Able to work shifts, weekends and public holidays.
• Able to stand for extended periods.
• Responsible, hardworking and a good team player.
• Customer service and communication skills.
• Basic time management.
• Attention to cleanliness and detail.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers politely and assist with seating arrangements.
• Present menus and explain menu items, promotions and specials.
• Take customer orders accurately and relay them to the kitchen/bar.
• Serve food and beverages according to service standards.
• Check on customers to ensure their dining experience is satisfactory.
• Clear and reset tables while maintaining dining area cleanliness.
• Handle customer inquiries and complaints professionally.
• Process bills and payments accurately using cash or POS systems.
• Follow company SOPs, hygiene and safety standards.
• Assist with opening and closing duties when required.
• Perform other duties assigned by the Supervisor / Manager.

Skills

Customer service

English

Bahasa Malaysia

Communication

Team player

Time management

Detail oriented

Stamina

Fast-paced work

Education

Secondary education

Tools

POS systems

Job description

Bungkus Kaw Kaw is seeking friendly, customer-focused Service Crew members for our KL team. You will greet customers, explain menus, take orders, serve, handle payments, and maintain cleanliness in a fast-paced environment.

Experience in F&B or customer service is an advantage; training will be provided. Strong English and Bahasa Malaysia communication, reliability, and teamwork are essential for success in this role.