Service Crew Lead — Elevate Guest Experience

Bungkus Kaw Kaw; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

Bungkus Kaw Kaw Kuala Lumpur is seeking a responsible Service Crew Supervisor to oversee the service team at Bangunan Sultan Abdul Samad. You will supervise daily floor operations and ensure customers enjoy a pleasant dining experience with friendly and professional service.

Responsibilities include coordinating shifts, training staff, monitoring service standards, and collaborating with kitchen and bar teams to ensure smooth operations.

Qualifications

• Minimum 2–3 years of experience in F&B or restaurant operations.
• Previous supervisory or team-leading experience is an advantage.
• Good leadership, communication and interpersonal skills.
• Strong customer service and problem-solving skills.
• Able to manage and motivate a team.
• Able to work shifts, weekends and public holidays.
• Responsible, proactive and able to work in a fast-paced environment.

Responsibilities

• Supervise and coordinate the daily activities of the service crew.
• Assign duties and ensure sufficient manpower coverage during each shift.
• Ensure the team provides friendly, efficient and professional customer service.
• Monitor service standards, food presentation and dining area cleanliness.
• Handle customer inquiries, feedback and complaints professionally.
• Monitor staff attendance, punctuality and work performance.
• Train, guide and coach service crew to improve service quality.
• Ensure proper table arrangements and dining area readiness.
• Coordinate with kitchen and bar teams to ensure smooth operations.
• Ensure compliance with company SOPs, hygiene and safety standards.
• Assist with opening and closing duties and shift handovers.
• Support the Restaurant Manager in achieving outlet operational targets.
• Perform other duties assigned by the Restaurant Manager / Management.

Skills

Team leadership

Staff supervision

Customer service

Communication skills

Problem-solving

Time management

Shift coordination

Job description

Bungkus Kaw Kaw Kuala Lumpur is seeking a responsible Service Crew Supervisor to oversee the service team at Bangunan Sultan Abdul Samad. You will supervise daily floor operations and ensure customers enjoy a pleasant dining experience with friendly and professional service.

Responsibilities include coordinating shifts, training staff, monitoring service standards, and collaborating with kitchen and bar teams to ensure smooth operations.