Service Crew (Bangunan Sultan Abdul Samad, KL)

Bungkus Kaw Kaw; Kuala Lumpur; On-site; MYR 20,000 - 27,000; Full time

Job summary

Bungkus Kaw Kaw is seeking friendly, customer-focused Service Crew members for our KL team. You will greet customers, explain menus, take orders, serve, handle payments, and maintain cleanliness in a fast-paced environment.

Experience in F&B or customer service is an advantage; training will be provided. Strong English and Bahasa Malaysia communication, reliability, and teamwork are essential for success in this role.

Qualifications

• Minimum secondary school education.
• F&B or customer service experience is an advantage (training will be provided).
• Good communication skills in English and Bahasa Malaysia.
• Friendly, positive and customer-oriented attitude.
• Able to work shifts, weekends and public holidays.
• Able to stand for extended periods.
• Responsible, hardworking and a good team player.
• Customer service and communication skills.
• Basic time management.
• Attention to cleanliness and detail.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers politely and assist with seating arrangements.
• Present menus and explain menu items, promotions and specials.
• Take customer orders accurately and relay them to the kitchen/bar.
• Serve food and beverages according to service standards.
• Check on customers to ensure their dining experience is satisfactory.
• Clear and reset tables while maintaining dining area cleanliness.
• Handle customer inquiries and complaints professionally.
• Process bills and payments accurately using cash or POS systems.
• Follow company SOPs, hygiene and safety standards.
• Assist with opening and closing duties when required.
• Perform other duties assigned by the Supervisor / Manager.

Skills

Customer service

English

Bahasa Malaysia

Communication

Team player

Time management

Detail oriented

Stamina

Fast-paced work

Education

Secondary education

Tools

POS systems

Job description

Kaw Kaw Malaya is looking for friendly and customer-oriented Service Crew members to join our team at Bangunan Sultan Abdul Samad, KL. You will be responsible for providing good customer service and ensuring a pleasant dining experience for our customers.

Job Responsibilities:

Greet customers politely and assist with seating arrangements.

Present menus and explain menu items, promotions and specials.

Take customer orders accurately and relay them to the kitchen/bar.

Serve food and beverages according to service standards.

Check on customers to ensure their dining experience is satisfactory.

Clear and reset tables while maintaining dining area cleanliness.

Handle customer inquiries and complaints professionally.

Process bills and payments accurately using cash or POS systems.

Follow company SOPs, hygiene and safety standards.

Assist with opening and closing duties when required.

Perform other duties assigned by the Supervisor / Manager.

Requirements:

Minimum secondary school education.

F&B or customer service experience is an advantage (training will be provided).

Good communication skills in English and Bahasa Malaysia.

Friendly, positive and customer-oriented attitude.

Able to work shifts, weekends and public holidays.

Able to stand for extended periods.

Responsible, hardworking and a good team player.

Customer service and communication skills.

Basic time management.

Attention to cleanliness and detail.

Ability to work in a fast-paced environment.

Bungkus Kaw Kaw is famous for strong, full-flavoured traditional foods & beverages made from our own secret family recipes. Our name comes from the Malay word “bungkus” (take away) and the Hokkien word “kaw” (thick). Just say “bungkus kaw kaw” and you’ll get an authentic, full-bodied Malaysian drink to go, packed in a plastic bag and secured with a red plastic cord that also serves as a carrier sling. Quench your thirst with authentic, traditional drinks like Teh Tarik, Kopi or Cham. We aim to be in every town and city in Malaysia, so everybody can say “Bungkus Kaw Kaw!”

Bungkus Kaw Kaw is famous for strong, full-flavoured traditional foods & beverages made from our own secret family recipes. Our name comes from the Malay word “bungkus” (take away) and the Hokkien word “kaw” (thick). Just say “bungkus kaw kaw” and you’ll get an authentic, full-bodied Malaysian drink to go, packed in a plastic bag and secured with a red plastic cord that also serves as a carrier sling. Quench your thirst with authentic, traditional drinks like Teh Tarik, Kopi or Cham. We aim to be in every town and city in Malaysia, so everybody can say “Bungkus Kaw Kaw!”