Guest Experience Associate, F&B Service

Bungkus Kaw Kaw; Kuala Lumpur; On-site; MYR 11,000 - 17,000; Full time

Job summary

Bungkus Kaw Kaw in Kuala Lumpur is seeking friendly Service Crew members to join our team at Jalan Kamuning, near KL-TRX. You will be responsible for providing great customer service and ensuring a pleasant dining experience.

Greet customers, present menus, take orders, serve meals, handle payments, and keep the dining area clean. Training will be provided; you should be able to work shifts, weekends and public holidays. Good communication in English and Bahasa Malaysia is preferred.

Qualifications

• Minimum secondary education is required.
• F&B or customer service experience is an advantage (training will be provided).
• Good communication skills in English and Bahasa Malaysia.
• Friendly, positive and customer-oriented attitude.

Responsibilities

• Greet customers politely and assist with seating arrangements.
• Present menus and explain menu items, promotions and specials.
• Take customer orders accurately and relay them to the kitchen/bar.
• Serve food and beverages according to service standards.
• Check on customers to ensure their dining experience is satisfactory.
• Clear and reset tables while maintaining dining area cleanliness.
• Handle customer inquiries and complaints professionally.
• Process bills and payments accurately using cash or POS systems.
• Follow company SOPs, hygiene and safety standards.
• Assist with opening and closing duties when required.
• Perform other duties assigned by the Supervisor / Manager.

Skills

Customer service

English

Bahasa Malaysia

Team player

Education

Secondary education

Job description

Bungkus Kaw Kaw in Kuala Lumpur is seeking friendly Service Crew members to join our team at Jalan Kamuning, near KL-TRX. You will be responsible for providing great customer service and ensuring a pleasant dining experience.

Greet customers, present menus, take orders, serve meals, handle payments, and keep the dining area clean. Training will be provided; you should be able to work shifts, weekends and public holidays. Good communication in English and Bahasa Malaysia is preferred.