Service Crew - Restaurant Supervisor (Georgetown)

Blu Restaurant Sdn Bhd; George Town; On-site; MYR 50,000 - 73,000; Full time

Job summary

Blu Restaurant Sdn Bhd in Georgetown, Penang, is seeking a Service Crew - Restaurant Supervisor to oversee floor operations and ensure guest satisfaction. You will lead front-of-house tasks with a focus on quality service, training, and delegation to empower staff.

Ideal candidates are customer-focused, able to manage multiple tables, and capable of maintaining high standards of presentation and efficiency in a fast-paced restaurant environment.

Qualifications

• Ability to troubleshoot and solve problems efficiently.
• Efficient, well organized and calm under pressure.
• Attentive, patient and responsive to customer needs.
• Flexible to work across shifts and busy periods.

Responsibilities

• Welcomed customers and guided them to their tables.
• Present menu and provide detailed information on portions, ingredients or allergies.
• Prepare tables by setting up linens, silverware and glasses.
• Inform customers about the day’s specials and offer recommendations.
• Take orders using a POS system and relay to Kitchen Staff.
• Verify IDs for alcoholic beverage service.
• Maintain a tidy dining area and arrange table settings.
• Deliver checks and collect bill payments.

Skills

Troubleshooting

Organizational skills

Customer service

Shift flexibility

Tools

POS system

Job description

Service Crew - Restaurant Supervisor (Georgetown)

The Supervisor is responsible for controlling the entire restaurant floor operations to ensure in order and follow our standard operations procedure include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. Work scheduling also involves empowering employees through delegation of duties and training to better their skills. A strong and decisive personality is required to ensure a great and collaborative atmosphere to achieve and maintain our high standards on service and guest satisfaction.

Job Responsibilities:

Welcomed customers and guided them to their assigned tables

Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

Prepare tables by setting up linens, silverware and glasses

Inform customers about the day's specials

Offer menu recommendations upon request

Up-sell additional products when appropriate

Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization

Verified IDs for alcoholic beverage service

Communicate order details to the Kitchen Staff

Serve food and drink orders

Check dishes and kitchenware for cleanliness and presentation and report any problems

Arrange table settings and maintain a tidy dining area

Deliver checks and collect bill payments

Carry dirty plates, glasses and silverware to kitchen for cleaning

Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

Follow all relevant health department regulations

Provide excellent customer service to guests Providing excellent wait service to ensure satisfaction

Taking customer orders and delivering food and beverages

Making menu recommendations, answering questions and sharing additional information with restaurant patron

Key Skills Required:

Ability to troubleshoot and problem solve

Must be efficient, well organized and remain calm under pressure

Attentiveness and patience for customers

Flexibility to work in shifts

What can I earn as a Restaurant Supervisor