Restaurant Supervisor: Lead Service & Guest Experience

Blu Restaurant Sdn Bhd; George Town; On-site; MYR 50,000 - 73,000; Full time

Job summary

Blu Restaurant Sdn Bhd in Georgetown, Penang, is seeking a Service Crew - Restaurant Supervisor to oversee floor operations and ensure guest satisfaction. You will lead front-of-house tasks with a focus on quality service, training, and delegation to empower staff.

Ideal candidates are customer-focused, able to manage multiple tables, and capable of maintaining high standards of presentation and efficiency in a fast-paced restaurant environment.

Qualifications

• Ability to troubleshoot and solve problems efficiently.
• Efficient, well organized and calm under pressure.
• Attentive, patient and responsive to customer needs.
• Flexible to work across shifts and busy periods.

Responsibilities

• Welcomed customers and guided them to their tables.
• Present menu and provide detailed information on portions, ingredients or allergies.
• Prepare tables by setting up linens, silverware and glasses.
• Inform customers about the day’s specials and offer recommendations.
• Take orders using a POS system and relay to Kitchen Staff.
• Verify IDs for alcoholic beverage service.
• Maintain a tidy dining area and arrange table settings.
• Deliver checks and collect bill payments.

Skills

Troubleshooting

Organizational skills

Customer service

Shift flexibility

Tools

POS system

Job description

Blu Restaurant Sdn Bhd in Georgetown, Penang, is seeking a Service Crew - Restaurant Supervisor to oversee floor operations and ensure guest satisfaction. You will lead front-of-house tasks with a focus on quality service, training, and delegation to empower staff.

Ideal candidates are customer-focused, able to manage multiple tables, and capable of maintaining high standards of presentation and efficiency in a fast-paced restaurant environment.