Bilingual Restaurant Manager — Guest Experience Lead

Skyline Catering SDN BHD; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Skyline Catering SDN BHD in Kuala Lumpur seeks a capable Guest Services Supervisor to ensure guests’ needs are met with efficient, professional service. The role involves leading service staff, resolving issues, and upholding SOP/SOC daily.

You should have 3-4 years in Food & Beverage, be fluent in English and Chinese, and demonstrate strong communication, leadership, and IT basics. The position offers a hands-on environment with meetings and ongoing tasks to support guest satisfaction.

Qualifications

• Minimum of 3-4 years of experience in Food & Beverage industry.
• Fluent in spoken and written Eng and Chinese
• Excellent communication & interpersonal skills; able to build lasting relationships with guests.
• Basic competency in IT.
• Possess good initiative and leadership skills.

Responsibilities

• Ensure guests’ needs and expectations are met by providing an efficient and professional service.
• Lead by example by demonstrating exemplary professionalism.
• Attend to guests’ needs and complaints promptly and politely.
• Resolve all potential service failure issues.
• Perform duties in the best interest of the Company, ensuring that the SOP & SOC are applied on daily basis
• Supervise food and beverage service by directing and guiding subordinates.
• Attend meetings and briefings
• Submit monthly paperwork to and requisite forms from respective departments.
• Execute any duty that may be assigned from time to time by the Management.
• Minimum of 3-4 years of experience in Food & Beverage industry.
• Fluent in spoken and written Eng and Chinese

Job description

Skyline Catering SDN BHD in Kuala Lumpur seeks a capable Guest Services Supervisor to ensure guests’ needs are met with efficient, professional service. The role involves leading service staff, resolving issues, and upholding SOP/SOC daily.

You should have 3-4 years in Food & Beverage, be fluent in English and Chinese, and demonstrate strong communication, leadership, and IT basics. The position offers a hands-on environment with meetings and ongoing tasks to support guest satisfaction.