Service Crew服务员

Ascent Family Holding Sdn. Bhd.; Johor Bahru; On-site; MYR 20,000 - 31,000; Full time

Job summary

Ascent Family Holding Sdn. Bhd. is seeking a Front-of-house team member for a restaurant/food outlet in Malaysia.

You will greet customers, take orders, and serve food and beverages while maintaining a clean dining area and assisting with setup and closing duties. You will uphold brand standards, handle customer queries professionally, and collaborate with kitchen staff to ensure timely service. The role may involve cashier duties and promoting daily specials during shifts, including evenings

Qualifications

• Minimum SPM or equivalent requirement.
• Experience in F&B or customer service preferred; fresh graduates are welcome to apply.
• Friendly and good communicator; able to work in a team.

Responsibilities

• Greet customers, take orders, and serve food and beverages.
• Ensure cleanliness of the dining area in line with SOPs.
• Maintain stock of service items and update inventory.
• Assist in dining area setup and closing duties.
• Uphold brand service standards and respond to customer queries or complaints.
• Collaborate with kitchen staff to ensure timely delivery of orders.
• Support cashier operations when needed.
• Assist in operating the train for customers' safety and enjoyment.
• Upsell menu items and promote daily specials.

Skills

Customer service

Communication

Upselling

Teamwork

Education

SPM or equivalent

Job description

Front-of-house team member in a restaurant/food outlet, handling customer service, order taking, serving, and maintaining dining area.

Key Responsibilities:

Greet and attend to customers, take orders, and serve food and beverages

Ensure cleanliness of the dining area in accordance with the Company's SOP

Maintain adequate stock of service items (cutlery, napkins, condiments) and update inventory as needed

Assist in the setup and closing of the dining area, including cleaning duties

Uphold brand service standards and respond to customer queries or complaints to ensure satisfaction

Collaborate with kitchen staff to ensure timely delivery of orders

Support cashier operations when needed or as assigned

Assist in operating the train, ensuring a safe and enjoyable experience for customers

Upsell menu items and promote daily specials

Requirements:

Minimum SPM or equivalent

Experience in F&B/customer service preferred; fresh graduates are welcome to apply

Friendly and good communicator

Able to work shifts including evenings/weekends/public holidays

High standard of grooming, team-oriented

About the Company

Ascent Family Holding Sdn. Bhd. is a diversified investment holding company with a portfolio of businesses across multiple industries, including education, retail, theme entertainment, restaurants, property leasing, and pest control services. The Group focuses on sustainable business growth, strategic investments, and creating long-term value across its diverse portfolio.