Front of House Crew

OMI Malaysia; Subang Jaya; On-site; MYR 22,000 - 36,000; Full time

Benefits offered by this job

Attendance Allowance

Medical Benefit

Maternity/Paternity Benefit

Birthday Benefits

Performance/Loyalty Award

On-the-job Training

Career Advancement Opportunity

Job summary

OMI Malaysia in Subang Jaya is hiring for an entry-level Restaurant Crew role. Fresh graduates are encouraged to apply and no prior experience is required.

You will deliver warm guest service, assist guests to their tables, take orders, and ensure food safety and hygiene standards are upheld while working as part of a collaborative team. This position requires English and Bahasa Malaysia communication and willingness to work weekends and public holidays.

Qualifications

• Minimum Secondary/SPM/'O' Level education.
• Fresh graduates are encouraged to apply.
• Excellent customer service skills and a passion for guest experiences.
• Strong teamwork and collaboration with colleagues.
• Maintain high standards of food safety and hygiene per guidelines.
• Ability to communicate in English and Bahasa Malaysia.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanor.
• Assist guests to their tables, provide menus and inform them of specials or promotions.
• Take food and beverage orders accurately, noting guest preferences and dietary requirements.
• Serve food and beverages promptly while adhering to safety standards.
• Maintain cleanliness and organization of the dining area.
• Handle guest inquiries, requests and complaints professionally and resolve issues.
• Process payments accurately using the POS system.
• Collaborate with kitchen staff and team to ensure smooth service.
• Adhere to company policies, dress code, attendance and performance standards.
• Assist with opening/closing duties like setting up tables, restocking, and cleaning.

Skills

Customer service

Teamwork

Food safety

Communication (English & BM)

Education

Secondary/SPM/'O' Level

Job description

• Possess a minimum of Secondary/SPM/'O' Level education.


• Entry-level position; fresh graduates are encouraged to apply.


• Demonstrate excellent customer service skills and a passion for providing exceptional guest experiences.


• Exhibit strong teamwork abilities and a collaborative spirit to work effectively with colleagues.


• Maintain a high standard of food safety and hygiene practices in accordance with company guidelines.


• Communicate effectively in English and Bahasa Malaysia, to cater to a diverse customer base.


• Willingness to work flexible hours, including weekends and public holidays, as required by the business.

Job Responsibilities

• Greet and welcome guests with a friendly and professional demeanor, creating a positive first impression.


• Assist guests to their tables, providing menus and informing them of any specials or promotions.


• Take food and beverage orders accurately, ensuring all guest preferences and dietary requirements are noted.


• Serve food and beverages promptly and efficiently, adhering to food safety and hygiene standards.


• Maintain cleanliness and organization of the dining area, including tables, chairs, and floors.


• Handle guest inquiries, requests, and complaints with professionalism and resolve issues to ensure guest satisfaction.


• Process payments accurately and efficiently, using the point-of-sale (POS) system.


• Collaborate with kitchen staff and other team members to ensure smooth and efficient service.


• Adhere to all company policies and procedures, including dress code, attendance, and performance standards.


• Assist with opening and closing duties, such as setting up tables, restocking supplies, and cleaning the restaurant.

Benefits

• Attendance Allowance


• Medical Benefit


• Maternity/Paternity Benefit


• Birthday Benefits


• Performance/Loyalty Award


• On-the-job Training


• Career Advancement Opportunity