F&B Host

Ormond Hotels Group; Kuala Lumpur; On-site; MYR 27,000 - 47,000; Full time

Job summary

Ormond Hotels Group in Kuala Lumpur seeks enthusiastic F&B service staff to greet guests, suggest menu items, and take orders for a smooth dining experience.

You will promptly serve food and drinks, maintain table settings, handle inquiries, and work with the kitchen team to ensure accurate orders and timely delivery. A strong emphasis on hygiene and guest satisfaction is required.

Qualifications

• Minimum SPM/Certificate/Diploma in Hospitality or F&B.
• Fresh graduates welcome; prior F&B experience is a plus.
• Good English and Bahasa Malaysia communication.
• Malaysian citizen.
• Typhoid vaccination and Food Handling Certificate required.

Responsibilities

• Greet guests warmly, provide menu recommendations, and take accurate orders to ensure an enjoyable dining experience.
• Serve food and beverages promptly and efficiently, following standard serving procedures and ensuring proper table settings.
• Responsible for setting up, arranging, and cleaning tables and dining areas before, during, and after service.
• Handle guest inquiries and address any concerns or complaints with a professional and positive attitude, escalating issues to the F&B Supervisor or Manager if necessary.
• Collaborate with the kitchen staff to ensure timely delivery of food items and accuracy in order preparation.
• Maintain a thorough knowledge of all food and beverage offerings, including ingredients and preparation methods, to provide detailed information to guests.
• Suggest and up-sell menu items to enhance the dining experience and contribute to revenue generation.
• Handle cash and electronic transactions accurately, process payments, and return change to guests as required.
• Comply with all health and safety regulations, maintaining cleanliness and hygiene standards in all F&B areas.
• Participate in daily briefings to stay informed about special events, menu changes, and any other relevant information.
• Assist in the inventory management of food and beverage supplies, reporting shortages or damages as necessary.
• Support the F&B team during events and functions, ensuring seamless execution and customer satisfaction.
• Ad here to Ormond Group's policies and procedures, including those related to dress code and conduct.

Skills

Bilingual English/Malay

Customer service

Teamwork

Shift flexibility

Friendly and presentable

Food hygiene knowledge

Education

Minimum SPM/Certificate/Diploma in Hospitality/F&B

Job description

• Greet guests warmly, provide menu recommendations, and take accurate orders to ensure an enjoyable dining experience.
• Serve food and beverages promptly and efficiently, following standard serving procedures and ensuring proper table settings.
• Responsible for setting up, arranging, and cleaning tables and dining areas before, during, and after service.
• Handle guest inquiries and address any concerns or complaints with a professional and positive attitude, escalating issues to the F&B Supervisor or Manager if necessary.
• Collaborate with the kitchen staff to ensure timely delivery of food items and accuracy in order preparation.
• Maintain a thorough knowledge of all food and beverage offerings, including ingredients and preparation methods, to provide detailed information to guests.
• Suggest and up-sell menu items to enhance the dining experience and contribute to revenue generation.
• Handle cash and electronic transactions accurately, process payments, and return change to guests as required.
• Comply with all health and safety regulations, maintaining cleanliness and hygiene standards in all F&B areas.
• Participate in daily briefings to stay informed about special events, menu changes, and any other relevant information.
• Assist in the inventory management of food and beverage supplies, reporting shortages or damages as necessary.
• Support the F&B team during events and functions, ensuring seamless execution and customer satisfaction.
• Adhere to Ormond Group's policies and procedures, including those related to dress code and conduct.

What Will You Do?

• Greet guests warmly, provide menu recommendations, and take accurate orders to ensure an enjoyable dining experience.
• Serve food and beverages promptly and efficiently, following standard serving procedures and ensuring proper table settings.
• Responsible for setting up, arranging, and cleaning tables and dining areas before, during, and after service.
• Handle guest inquiries and address any concerns or complaints with a professional and positive attitude, escalating issues to the F&B Supervisor or Manager if necessary.
• Collaborate with the kitchen staff to ensure timely delivery of food items and accuracy in order preparation.
• Maintain a thorough knowledge of all food and beverage offerings, including ingredients and preparation methods, to provide detailed information to guests.
• Suggest and up-sell menu items to enhance the dining experience and contribute to revenue generation.
• Handle cash and electronic transactions accurately, process payments, and return change to guests as required.
• Comply with all health and safety regulations, maintaining cleanliness and hygiene standards in all F&B areas.
• Participate in daily briefings to stay informed about special events, menu changes, and any other relevant information.
• Assist in the inventory management of food and beverage supplies, reporting shortages or damages as necessary.
• Support the F&B team during events and functions, ensuring seamless execution and customer satisfaction.
• Adhere to Ormond Group's policies and procedures, including those related to dress code and conduct.

Job Requirements

• Minimum SPM / Certificate / Diploma in Hospitality, F&B, or related field
• Prior experience in F&B service or hospitality is an advantage (fresh graduates are welcome)
• Good communication skills in English and Bahasa Malaysia
• Friendly, presentable, and customer-oriented with a positive attitude
• Able to work shifts, weekends, and public holidays
• Physically fit and able to stand for long hours
• Basic knowledge of food hygiene, safety, and service standards
• Able to work well in a team and follow instructions from supervisors
• Willing to learn, proactive, and shows enthusiasm in service delivery
• Malaysian citizen
• Typhoid vaccination and a Food Handling Certificate are required