SERVICE CREW

TOPEE HOSPITALITY SDN BHD; Petaling Jaya; On-site; MYR 20,000 - 31,000; Full time

Job summary

TOPEE HOSPITALITY SDN BHD is seeking enthusiastic Service Crew members for our Ara Damansara, Selangor location. You will be the face of our establishment, delivering exceptional customer service and ensuring guests have a memorable dining experience in a fast-paced setting.

You will work as part of a dynamic team, maintaining high standards of service while following food safety protocols and assisting with smooth service delivery across all dining areas.

Qualifications

• Previous experience in waiting staff or customer-facing hospitality roles is desirable.
• Strong communication and interpersonal skills for engaging with diverse guests.
• Excellent attention to detail and ability to remember guest preferences and requests.
• Physical stamina to stand for long periods and move trays in a fast-paced environment.

Responsibilities

• Greet guests on arrival and seat them at tables in an organized, timely manner.
• Present menus and recommend items based on guest preferences and dietary needs.
• Take accurate food and beverage orders, noting special requests.
• Deliver orders to tables maintaining presentation and temperature.
• Check in with guests to ensure satisfaction and resolve concerns professionally.
• Clear tables and maintain cleanliness throughout the dining area.
• Process payments and handle cash/card transactions, including refunds if needed.
• Assist with restocking and maintaining service areas.

Skills

Strong communication

Attention to detail

Customer service

Teamwork

Punctuality

Flexibility

English fluency

Job description

About the role

We are seeking enthusiastic and dedicated Service Crew members to join our hospitality team at our Ara Damansara, Selangor location. As a Service Crew, you will be the face of our establishment, delivering exceptional customer service and ensuring every guest enjoys a memorable dining experience. This is a hands-on role that requires attention to detail, a positive attitude, and a genuine passion for hospitality. You will work as part of a dynamic team in a fast-paced environment, contributing to the smooth operation of our venue and upholding our high standards of service excellence.

Key responsibilities

• Greet guests warmly upon arrival and seat them at designated tables in an organised and timely manner
• Present menus to guests and provide recommendations based on their preferences and dietary requirements
• Take accurate food and beverage orders from guests, ensuring all special requests and modifications are clearly noted
• Deliver food and beverages to tables promptly whilst maintaining appropriate presentation and temperature standards
• Check in regularly with guests to ensure satisfaction with their meals and address any concerns or issues professionally
• Clear tables efficiently and maintain cleanliness throughout the dining area at all times
• Process payments, handle cash and card transactions accurately, and process refunds or adjustments as needed
• Assist with restocking supplies, setting up tables and maintaining the overall appearance of the service areas
• Follow food safety and hygiene protocols consistently to ensure compliance with health and safety standards
• Communicate effectively with kitchen and management staff to ensure smooth service delivery
• Respond to guest inquiries about menu items, ingredients and availability with knowledge and professionalism

What we’re looking for

• Previous experience as waiting staff, service crew or in a similar customer-facing hospitality role is highly desirable
• Strong communication and interpersonal skills with the ability to engage with diverse guests courteously and professionally
• Excellent attention to detail and the ability to remember guest preferences and special requests
• Physical stamina and the capability to stand for extended periods, carry trays and move efficiently in a fast-paced environment
• Knowledge of food and beverage service standards, menu items and wine or drink pairings is preferred
• Reliability and punctuality, with a flexible approach to working shifts including evenings, weekends and public holidays
• A positive attitude, team spirit and willingness to support colleagues during busy service periods
• Basic numeracy skills for processing payments and handling transactions accurately
• Fluency in English is essential; knowledge of additional languages such as Malay or Mandarin is advantageous
• A genuine passion for delivering outstanding customer service and creating memorable guest experiences