Service Crew

Ganteng Enterprise; Ipoh; On-site; MYR 20,000 - 31,000; Full time

Job summary

Ganteng Enterprise in Ipoh, Perak, is seeking a Service Crew to join our hospitality team. You will greet guests, take orders, serve meals and beverages, handle payments, and help maintain a clean, welcoming dining area.

The role requires excellent communication, attentiveness, punctuality and the ability to work flexible shifts including weekends and public holidays. We value teamwork and guest satisfaction, offering a supportive, customer-focused environment.

Qualifications

• Previous experience as waiting staff, service crew or in a similar hospitality customer-facing role is highly desirable
• Excellent communication skills and the ability to interact politely and professionally with diverse guests
• Strong attention to detail and accuracy, particularly when taking orders and processing payments
• Physical stamina and the ability to work standing for extended periods during busy service times
• Flexibility to work various shifts, including evenings, weekends and public holidays as required
• A positive attitude, team player mentality and willingness to support colleagues
• Basic knowledge of food and beverage offerings, or willingness to learn quickly
• Reliability and punctuality in attending scheduled shifts
• Ability to remain calm and professional in a fast-paced environment
• Knowledge of customer service best practices and commitment to delivering outstanding guest experiences

Responsibilities

• Greeting guests warmly and seating them at appropriate tables in a timely manner
• Taking accurate food and beverage orders from guests and communicating them clearly to the kitchen and bar staff
• Serving food and beverages to guests with professionalism, attentiveness and courtesy
• Ensuring tables are set correctly according to restaurant standards before and between services
• Maintaining cleanliness and tidiness of dining areas, including tables, chairs and surrounding spaces
• Responding promptly to guest requests and addressing any concerns or complaints with a positive attitude
• Processing payments and handling cash or card transactions accurately
• Collaborating with kitchen, bar and other service staff to ensure smooth operations during service periods
• Adhering to health and safety regulations and maintaining high standards of personal hygiene
• Clearing tables efficiently after meals and resetting them for the next service

Skills

Excellent communication

Attention to detail

Physical stamina

Flexible scheduling

Team player

F&B knowledge

Reliability

Calm under pressure

Customer service

Professional conduct

Job description

About the role

We are seeking a Service Crew to join the dynamic team at Ganteng Enterprise in Ipoh, Perak. This is a full-time position where you will play a vital role in delivering exceptional customer service and ensuring guests have a memorable dining experience. As Service Crew, you will be at the forefront of our hospitality operations, directly contributing to our reputation for excellence and guest satisfaction.

What you'll be doing

• Greeting guests warmly and seating them at appropriate tables in a timely manner
• Taking accurate food and beverage orders from guests and communicating them clearly to the kitchen and bar staff
• Serving food and beverages to guests with professionalism, attentiveness and courtesy
• Ensuring tables are set correctly according to restaurant standards before and between services
• Maintaining cleanliness and tidiness of dining areas, including tables, chairs and surrounding spaces
• Responding promptly to guest requests and addressing any concerns or complaints with a positive attitude
• Processing payments and handling cash or card transactions accurately
• Collaborating with kitchen, bar and other service staff to ensure smooth operations during service periods
• Adhering to health and safety regulations and maintaining high standards of personal hygiene
• Clearing tables efficiently after meals and resetting them for the next service

What we're looking for

• Previous experience as waiting staff, service crew or in a similar hospitality customer-facing role is highly desirable
• Excellent communication skills and the ability to interact politely and professionally with diverse guests
• Strong attention to detail and accuracy, particularly when taking orders and processing payments
• Physical stamina and the ability to work standing for extended periods during busy service times
• Flexibility to work various shifts, including evenings, weekends and public holidays as required
• A positive attitude, team player mentality and willingness to support colleagues
• Basic knowledge of food and beverage offerings, or willingness to learn quickly
• Reliability and punctuality in attending scheduled shifts
• Ability to remain calm and professional in a fast-paced environment
• Knowledge of customer service best practices and commitment to delivering outstanding guest experiences

What we offer

At Ganteng Enterprise, we are committed to creating a supportive and rewarding workplace. We offer competitive remuneration packages, opportunities for professional development and career advancement within the hospitality sector, and a positive team environment where your contributions are valued. We believe in investing in our staff and providing them with the training and support necessary to excel in their roles. Our flexible scheduling practices aim to support a healthy work-life balance, and we encourage open communication with our team members regarding any support or adjustments you may require.

About us

Ganteng Enterprise is a leading hospitality and tourism business dedicated to providing exceptional dining and guest experiences. We pride ourselves on our commitment to quality service, authentic hospitality and creating welcoming environments where guests feel valued and appreciated. Our team is passionate about the hospitality industry and committed to maintaining the highest standards of professionalism and guest satisfaction. We are an equal opportunity employer and welcome applications from all qualified candidates.