Service Crew

True Flavours Sdn Bhd; Subang Jaya; On-site; MYR 11,000 - 17,000; Full time

Job summary

True Flavours Sdn Bhd is seeking a Service Crew member to be the face of the restaurant at SS15 Subang Jaya, Selangor. You will greet guests, take orders, serve beverages and meals, handle payments, and ensure guest satisfaction while maintaining cleanliness.

The role emphasizes teamwork, effective communication, and a positive attitude in a fast-paced hospitality environment, with opportunities to learn and grow within our team.

Qualifications

• Experience in hospitality or willingness to learn.
• Strong communication and interpersonal skills.
• Positive attitude and team player.
• Attention to detail with multitasking ability.
• Physical stamina to stand and perform tasks.
• Fluency in English and Malay is advantageous.

Responsibilities

• Greet guests warmly upon arrival and seat them promptly according to restaurant procedures.
• Take accurate food and beverage orders from guests and communicate them clearly to kitchen and bar staff.
• Serve food and beverages to guests in a professional and timely manner, ensuring correct presentation and quality standards.
• Check in with guests throughout their dining experience to ensure satisfaction and address any concerns or special requests.
• Clear tables efficiently and maintain cleanliness of the dining area throughout service.
• Process payments from guests and handle cash or card transactions accurately.
• Assist with general restaurant duties including setting tables, and preparing the dining area for service.
• Adhere to food safety, hygiene and health standards at all times.
• Work collaboratively with kitchen/bar and other team members to ensure smooth service flow.
• Provide recommendations to guests regarding menu items and beverages when requested.

Skills

Communication skills

Teamwork

Attention to detail

Physical stamina

English and Malay

Customer service mindset

Job description

About the role

We are seeking an enthusiastic and customer-focused Service Crew member to join our team at our location in SS15 Subang Jaya, Selangor. In this role, you will be the face of our establishment, delivering exceptional service and creating memorable experiences for our guests. As a Service Crew member, you will play a vital part in ensuring smooth daily operations and maintaining the high standards of hospitality that define our business. This position offers the opportunity to develop your skills in a dynamic environment whilst contributing directly to guest satisfaction and team success.

What you'll be doing

• Greeting guests warmly upon arrival and seating them promptly according to restaurant procedures
• Taking accurate food and beverage orders from guests and communicating them clearly to the kitchen and bar staff
• Serving food and beverages to guests in a professional and timely manner, ensuring correct presentation and quality standards
• Checking in with guests throughout their dining experience to ensure satisfaction and address any concerns or special requests
• Clearing tables efficiently and maintaining cleanliness of the dining area throughout service
• Processing payments from guests and handling cash or card transactions accurately
• Assisting with general restaurant duties including setting tables, and preparing the dining area for service
• Adhering to food safety, hygiene and health standards at all times
• Working collaboratively with kitchen/bar and other team members to ensure smooth service flow
• Providing recommendations to guests regarding menu items and beverages when requested

What we're looking for

• Previous experience in a hospitality, restaurant or customer service environment, or a willingness to learn in a supportive setting
• Strong communication and interpersonal skills with the ability to interact professionally with diverse guests
• A positive attitude, reliability and the ability to work effectively as part of a team
• Excellent attention to detail and the ability to manage multiple tasks simultaneously during busy service periods
• Physical stamina to stand for extended periods and perform manual tasks throughout a shift
• Fluency in English and Malay is advantageous, particularly for engaging with our diverse clientele
• A genuine passion for delivering excellent customer service and creating positive guest experiences